Motorrad Aftersales Business Development Assistant Placement - BMW UK, Farnborough

Motorrad Customer Support Assistant Placement - BMW UK, Farnborough

A GOOD INTERNSHIP IS NEVER HANDS OFF.

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We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

BMW UK, Farnborough - Motorrad Customer Support Assistant - 13 Month Placement (July 2025)

As the Motorrad Customer Support Assistant you will support the Customer Support team within Motorrad and the Motorrad Network for the UK and Ireland.

Your responsibilities will include:

• Supporting with reporting and escalating observations regarding opportunities and status of key projects to business stakeholders, the Retailer Network and Agencies/Suppliers.
• Development and maintenance of Motorrad Riders Equipment and Motorcycle accessory products and offers, servicing/repair and Customer Retention programmes.
• Ensuring reporting is accurate and systems developed benefit the wider business.
• Supporting the team in developing and delivering a range of retention programmes and initiatives to the Retailer networks.

What awaits you?

• Support in the implementation of market leading products and programmes for the IE & UK Market that maximises customer retention.
• Support with the development and retailer engagement of service packages (BSI) in line with the group’s requirements.
• Communicate strategy and new programme activities to key stakeholders both internally and externally.
• Engage with the network to ensure the Retailer network fully supports new and existing programmes within the business area.
• Identify any changes in line with market dynamics to ensure maximum uptake of programmes and best return on profit.
• Provide forecasting and reporting of Parts and Accessories performance, Service Inclusive reporting.
• Support in setting SMART Retailer Targets for Parts, Motorcycle Equipment, Riders Equipment, Oils and Chemicals.
• Identifying underperforming retailers and liaising with the relevant Business Development Managers to identify and address causes of under-performance.
• Assist in the design and implementation of Tactical sales promotions, including excess/dead stock offers.
• Manage escalated Parts, Accessories and Riders Equipment product, supply, and logistics queries.
• Liaise with AG supply team to ensure consistent supply and manage problem parts supply issues.
• Liaise with Parts Pricing Department to maintain UK & EIRE Parts, Accessories and Riders Equipment prices.
• Liaise with Parts Supply to ensure optimum UK stock levels of Parts, Accessories and Riders Equipment.
• Liaise with Product Managers on new Parts, Accessories and Riders Equipment prices and product launches.
• Manage Riders Equipment Order fair process including targets, incentives and buy backs.

Qualifications and Experience

• Well organised, able to prioritise and has an appreciation of meeting deadlines as well as basic Project Management skills.
• Comfortable working on both individual projects and team initiatives simultaneously.
• Confident interpersonal, communication and presentation skills.
• Self-motivated, organised, showing initiative and flexibility.
• Prepared to take ownership of elements within a project and challenge positively.
• Basic automotive commercial awareness, Aftersales and Retailer knowledge advantageous.
• Confident in the use of MS Excel, PowerPoint, Word, and Project.
• Potential to understand Manufacturer Systems and Financial Controlling processes.
• Awareness of the importance of brand values to a multi-national organisation.

Why choose us?

Great Pay – A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.

Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.

Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process could include online testing, video interview and then a face-to-face, telephone or virtual interview with the hiring manager.

Please note:

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Once you make your application you will be automatically sent cognitive tests (via Eligo) for completion before we have had the opportunity to determine your eligibility for the role.

To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement and provide proof of your legal right to work in the UK.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

About BMW Group UK

If you’re passionate about changing the way the world moves for good then there’s never been a more exciting time to be part of the BMW Group. Our brands BMW, MINI, Rolls-Royce Motor Cars and BMW Motorrad have made us the world’s leading premium manufacturer of cars and motorcycles as well as provider of premium financial and mobility services.

We’re home to a lot of people from all walks of life, with a variety of backgrounds that shape the company we are. Because as diverse as our customers, suppliers and investors are worldwide, so too are our teams.

We are always looking for new talent to help us keep pushing the limits of what’s possible in a broad variety of roles, so why not explore our opportunities and take your next career step with us today.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.