Motor Trade Commercial Account Handler

PURPOSE OF ROLE

We are pleased to be working with a respected insurance company in helping them find an experienced Motor Trade Commercial Account Handler. In this role you are responsible for providing tailored insurance solutions to businesses in the motor trade industry, such as dealerships, repair shops, and mobile mechanics. You’ll manage a portfolio of clients, ensuring they have the right coverage while offering expert advice and excellent customer service. Strong communication, attention to detail, and the ability to build lasting relationships with clients and insurers are key to success in this role.

RESPONSIBILITIES

• The role involves handling account queries and mid-term adjustments in accordance with delegated underwriting authority guidelines, along with managing some new business processes.
• Underwriting and generating terms will be part of the responsibilities, ensuring they are prepared promptly for account executives and meet insurers’ rate increase requirements.
• The position requires addressing account executive and colleague queries via phone and email within established authority limits. Liaising with insurers and colleagues is essential, involving tasks such as assessing risks, reviewing quotations, and ensuring compliance with underwriting guidelines under Delegated Authority schemes.
• Maintaining accurate paper files and system records for new and existing business is a key aspect of the role, ensuring updates are made following all client interactions. There is shared responsibility for managing actions related to existing clients, including mid-term adjustments and claims, while collaborating with other Account Handlers and Account Executives to uphold service standards.
• Responding to client enquiries via phone, letter, or email in a professional and helpful manner is expected, ensuring that all necessary information is gathered and communicated effectively. The role also includes overseeing surveys and risk improvements, ensuring their completion within required timescales.

EXPERIENCE

• Previous insurance experience is required, ideally including Motor Trade and Commercial, with a solid understanding of various classes of business.
• Experience in a regulated FCA environment is essential.

REQUIREMENTS AND SKILLS

• Strong organisational skills are essential, with the ability to manage workloads, prioritise tasks, and report regularly to the team manager. Adherence to compliance and regulatory procedures is mandatory.
• Working towards or holding the Cert CII qualification is expected.
• A strong understanding of implementing best practices in customer service, compliance systems, processes, and financial management is necessary.
• Proficiency in using bespoke systems and MS Office, including Acturis and/or SSP, is highly valued.
• The ability to communicate effectively and work well under pressure, both as part of a team and independently, is essential.
• Flexibility in approach is important for success in the role.
• Excellent communication skills are required, including verbal, written, listening, and negotiation abilities, with the capability to interact confidently at all levels.
• A highly driven and positive attitude, attention to detail, and the ability to multitask, manage work independently, handle pressure, and meet deadlines are critical attributes for this position.