Motor Claims Handler

First Recruitment Services; Manchester; Hybrid; GBP 36,000 - 46,000

Job description

• Position: Motor Claims handler
• Salary: £36,000 – £46,000
• Location: Haywards Heath or Manchester
• Hours: Monday – Friday
• Benefits: hybrid working model, Free parking, performance bonus

As a Motor Claims Handler, you’ll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You’ll negotiate settlements, audit repairers, and provide technical guidance to our claims teams.

Motor Claims Handler responsibilities:

• Ensure vehicles involved in claims are restored to pre-accident condition using the correct repair methods at fair costs.
• Provide a triage solution for non-approved repairers to ensure repairs meet standards.
• Accurately categorize and value vehicles deemed beyond economical repair or stolen/unrecovered.
• Conduct market research to determine repair costs, salvage values, and settlement options.
• Audit and evaluate repairers’ work, making recommendations on repair quality, costs, and service levels.
• Liaise with customers, repairers, and third parties to set clear expectations regarding repairs, total losses, and settlements.
• Handle valuation disputes, total loss reports, and repair-related complaints with technical expertise and clear communication.
• Offer engineering support for third-party claims, credit hire disputes, and mechanical/electrical issues.
• Stay updated on modern repair techniques, vehicle technologies, and industry trends.

Skills & experience required:

• Experience in the motor trade industry
• AQP qualification (preferred)
• Strong negotiation & communication skills
• Technical expertise in modern vehicle repairs and valuation
• Knowledge of relevant legislation (FOS, FSA, DPA)

Benefits:

• Hybrid working style
• Annual performance bonus
• Onsite parking
• Team building events
• Volunteering work
• 25 days + plus bank holiday