Motor Claims Handler

Prospections (International) Limited; Ipswich; Remote; GBP 40,000 - 60,000; Full time

Job description

Do you have a good understanding of Motor Claims Handling and are looking for your next challenge?

Would you like to work fully remote, whilst still feeling part of a friendly inclusive organisation?

Are you positive, empathetic and able to work under your own steam?

Our client, a Leading Independent Insurance Services Provider, is looking for enthusiastic and driven Motor Claims Handlers to join their business during a time of expansion!

In this role, you will be responsible for processing and investigating insurance claims relating to customers' motor policies. This will involve working with the policyholder, colleagues, and other professionals to ensure that the claim is valid.

As a Motor Claims Handler, you will manage a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity.

As you will be involved in the handling of motor vehicle damage and injury claims, a good understanding of the sector and laws surrounding these is beneficial.

The Key Accountabilities For a Motor Claims Handler

1. Handling of motor claims from the start to the settlement.
2. Carry out investigations with the client to enable you to make the correct liability decision, investigating the extent and validity of a claim and checking for any potential fraudulent activity.
3. Manage claims via the MOJ and OIC Portal.
4. Collect relevant information and documentation in support of the claim and ensure a record of this is kept updated within the system, including liaising with law firms to facilitate medical reports.
5. Liaising with adjusters, examiners, and investigators to evaluate the insurance claim.
6. Speaking to customers, third parties, lawyers, medical professionals, and other relevant parties to reach settlement.
7. Understanding, adjusting, and negotiating hire payment packs.
8. Working with risk analysts, brokers, underwriters, and other relevant parties to reach settlement.

Experience Required To Be a Successful Motor Claims Handler

1. Experience with handling and investigating motor claims and managing your own portfolio.
2. Knowledge of how the MOJ and OIC portal works is beneficial.
3. Liaising with adjusters, engineers, and investigators to evaluate the insurance claim.
4. Strong phone and verbal communication skills along with active listening.
5. Ability to multi-task, set priorities, and manage time effectively.

Who They Are Looking For

1. A positive human being. You look for the good and your cup is always half full. Your tenacity for life is infectious and enables you to lift up those around you.
2. Able to show initiative and not give up when a task is demanding.
3. Ability to show empathy, supporting customers during a tough time.
4. Ability to understand tech and systems. As this role is remote, you will need to be confident working virtually, accessing TEAMS, and completing remote training.
5. You will be learning a lot about different insurance products and processes and clients. You need to be willing to learn and retain the information being shared with you to ensure that you can provide the best service to customers.

If you are interested in being considered for this role or would like to find out more, please contact Employment Specialists to discuss.

This is a fully remote role, where you are working from home, with the close support of your Manager and the team.