Motor Claims Handler

Employment Specialists Ltd; Colchester; Remote; GBP 60,000 - 80,000; Full time

Job description

Job Description

Do you have a good understanding of Motor Claims Handling and are looking for your next challenge?

Would you like to work fully remote, whilst still feeling part of a friendly inclusive organisation?

Our client, a Leading, Independent Insurance Services Provider, is looking for enthusiastic and driven Motor Claims Handlers to join their business during a time of expansion!

In this role, you will be responsible for processing and investigating insurance claims relating to customers' motor policies. This will involve working with the policyholder, colleagues, and other professionals to ensure that the claim is valid.

As a Motor Claims Handler, you will be managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity.

As you will be involved in the handling of motor vehicle damage and injury claims, a good understanding of the sector and laws surrounding these is beneficial.

The Key Accountabilities for a Motor Claims Handler include:

1. Handling motor claims from start to settlement.
2. Carrying out investigations with the client to enable you to make the correct liability decision and checking for any potential fraudulent activity.
3. Managing claims via the MOJ and OIC Portal.
4. Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system, including liaising with law firms to facilitate medical reports.
5. Liaising with adjusters, examiners, and investigators to evaluate the insurance claim.
6. Speaking to customers, third parties, lawyers, medical professionals, and other relevant parties to reach settlement.
7. Understanding, adjusting, and negotiating hire payment packs.
8. Working with risk analysts, brokers, underwriters, and other relevant parties to reach settlement.

Experience Required to be a successful Motor Claims Handler:

1. Experience with handling and investigating motor claims and managing your own portfolio.
2. Knowledge of how the MOJ and OIC portal works is beneficial.
3. Liaising with adjusters, engineers, and investigators to evaluate the insurance claim.
4. Strong phone and verbal communication skills along with active listening.
5. Ability to multi-task, set priorities, and manage time effectively.

Who they are looking for:

1. A positive human being who looks for the good and has an infectious tenacity for life.
2. Able to show initiative and not give up when a task is demanding.
3. Ability to show empathy, supporting customers during a tough time.
4. Ability to understand tech and systems; confidence in working virtually, accessing TEAMS, and completing remote training.
5. Willingness to learn about different insurance products and processes to provide the best service to customers.

This is a fully remote role, where you are working from home, with the close support of your Manager and the team.