Mortgage Underwriter

Who are We

Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.

With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.

As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.

If you are seeking the opportunity of blended home and office working in an exciting new role then we would love to hear from you. Upon successful completion of your training/probation period, we can offer you 2 days in the office with the remainder at home at your discretion.

About The Role

We are looking for an experienced Mortgage Underwriter to join our thriving Head Office Mortgage Underwriting Team. Reporting directly to our Mortgage Underwriting Manager, the role aims to help our branches and brokers deliver a high-quality service that supports the achievement of our ambitious growth plans.

With an eye for detail and strong people skills, you will bring your significant underwriting experience to the role, enabling you to quickly get up to speed with handling multiple cases to expected standards in accordance with our Lending and mortgage-related policies, TMF principles, regulatory requirements, and FCA responsible lending best practice.

If you are passionate about serving our mortgage customers and ensuring customer experience excellence in a competitive landscape, then we want to hear from you. In return, you will have the opportunity to work flexibly within a hybrid arrangement and continue to grow your knowledge and competency in a collaborative team environment.

Responsibilities include:

• Dealing with Mortgage Intermediaries, Branches and Society teams, regarding the mortgage application process.
• Completing and reviewing mortgage applications, examining supporting documentation and verifying accuracy.
• Analysing applicant’s credit history and financial information to assess eligibility.
• Analysing the risk presented, requesting additional information as necessary.
• Identifying signs of suspicious or fraudulent activity.
• Assessing every customer on their individual circumstances and the evidence presented, to ensure good customer outcomes.
• Making mortgage eligibility judgements, approving or rejecting applications.
• Documenting and effectively communicating the reasons for the approval or rejection of applications.
• Answering Mortgage Intermediary queries regarding applications.
• Ensuring compliance with regulatory standards, mortgage policies, procedures and guidelines.
• Achievement of minimum KPI Requirements and Targets.

What's on offer?

• Competitive salary
• Hybrid working model
• Annual KPI Bonus Scheme
• Excellent pension with up to 20% employer pension contribution
• Life Assurance Scheme
• Group Income Protection
• Health cash plan for money back on dental, optical costs, etc.
• Generous holidays - 25 days plus up to 12 Bank Holidays
• Day off for your birthday
• Holiday purchase scheme
• Cycle to Work Scheme
• Opportunity to gain great exposure in a supportive environment
• Excellent training and volunteering opportunities

Required Criteria

• Experience of working productively within a fast-paced customer-focused environment.
• Highly organised & capable of handling a large volume of customer cases at any given time.
• Confidence to effectively question and challenge evidence presented.
• Detail-oriented with strong data accuracy.
• Strong communication skills, both verbal and written.
• Problem-solving skills.
• Good numeracy & Microsoft Office skills.
• Ability to retain a detailed knowledge of products and services to resolve complex queries.
• Can work both collaboratively within a team and independently, using initiative.
• Capable of delivering a professional, efficient service to branches and brokers.
• 3+ years’ mortgage underwriting experience.

Desired Criteria

• CeMap qualified.

Skills Needed

Answering Customer Questions, Establishing Rapport With Clients, Ability to Use Positive Language, Ability to Identify and Anticipate needs

About The Company

Careers at Progressive

We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work.

We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies.

This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

Company Culture

To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast-paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:

• We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.
• We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.
• We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members’ lives.
• We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.

Company Benefits

We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction.

We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.

• Health insurance
• Vacation
• Paid time off
• Performance bonuses
• Paid sick days
• Retirement plan and/or pension
• Employee development programs
• Tuition reimbursement
• Open office
• Competitive salary
• Life insurance
• Long service recognition
• Employee Assistance Scheme
• Wellbeing Scheme
• Work With Charities
• Social Opportunities
• Annual Rise

Salary

Not disclosed