Mortgage Support Officer at HSBC Bank

The role of the Mortgage Support Officer is to manage the relationship between the Guernsey Bailiwick branches, working directly with clients, their solicitors, and internal colleagues. The role holder will provide administrative support and pipeline management for the Expat mortgage and lending referrals. They will coordinate all mortgage and lending leads for Expat and manage the tracking and sales process from the mortgage being approved through to the customer purchasing their home or fulfilling a secured or unsecured tailored lending option for the clients’ individual needs.

The role holder will be trained to handle contact from customers across multiple products and propositions and will be responsible for the detailed end-to-end processing of all new lending requests as well as the ongoing management of all loans and mortgages held within CIIOM and Expat.