Mortgage Support Administrator Hybrid

Acorn by Synergie; Chippenham; Hybrid; GBP 24,000; Full time

Job description

A top leading mortgage organisation in Chippenham is seeking a Mortgage Support Administrator due to expansion.

Working Hours:

1. Monday to Friday
2. 9am - 5pm
3. Hybrid: Monday and Tuesday office based, three days from home
4. £23,800, plus bonus!
5. Career opportunities

A vibrant company culture

The organisation has worked closely with property investors for more than 20 years and during this time has grown to become one of the leading specialist brokers in the UK. The expert team is trained to offer a flexible and friendly service, giving customers access to products from the market's many providers.

They strive to make the process of finding a mortgage as simple and stress-free as possible, and achieve this through a combination of leading technology, expert knowledge, and a personable approach, for which they are regularly recognised for their success and professionalism.

About the Role:

As an Administrator, you will provide assistance to our team of expert mortgage and protection consultants to ensure that customers' cases are progressed in a timely manner.

Main Accountabilities:

1. Work closely with the Regional Sales Directors and Broker Services Team in providing effective and comprehensive support throughout the application process.
2. Fully vet & assess the fitness & propriety of all recruits who are requesting registration.
3. Join the network.
4. Introduce to the Network (Lead generators, Introducers, and Introducer Appointed Representatives).
5. Make amendments to current Advisers (Dual roles and Transfers).
6. Fully vet & approve adviser & introducer applications in line with FCA requirements.
7. Ensure that any decision made considers the impact on the customer and demonstrates TCF, particularly in line with Consumer Outcome.
8. Assess new Applications in line with network processes and procedures.
9. Review employment/self-employment/gaps in employment references to cover the last 6 years.
10. Complete and review due diligence searches for individuals in line with network processes and procedures.
11. Complete overview of current and past financial standing.
12. Complete required network specific contracts and letters.
13. Ongoing assessment of individuals training & competence journey throughout the approval process.
14. DBS Document review and assessment completion.
15. Liaise, on a regular basis with applicants, AR Principal, and Regional Sales Directors.
16. Maintain & input application details into Broker Services Workflow.
17. Ability to vet & approve different types of applications in line with network processes and procedures.

About You:

1. You will be highly organised, computer literate, and trusted to work with minimal levels of supervision.
2. The Administrators look after a fast-moving and ever-changing case load, so you will be comfortable shifting priorities and working towards tight deadlines.
3. Prior administrative experience is required; however, property and mortgage experience is not essential.
4. Must have good Excel skills.

Acorn by Synergie acts as an employment agency for permanent recruitment.