Mortgage Retentions Administrator

Adecco; Carlisle; On-site; GBP 22,000 - 32,000

Job description

Job Title: Mortgage Retentions Administrator

Location: Barrow-in-Furness

Closing Date: Sunday, 13th April 2025

Are you an enthusiastic and innovative individual looking to make a meaningful impact in the mortgage industry? Our client, a leading organisation in the Mortgage sector, is seeking a Mortgage Retentions Administrator to join their dynamic Mortgage Hub. If you value community, integrity, and collaboration, this is the perfect opportunity for you!

About Us:

At our client's organisation, we pride ourselves on putting the community first. We believe that aligning our values with those of our colleagues is crucial to our success. Join a team where you can trust your colleagues to be genuine and responsible while contributing to an empowering culture. We offer competitive remuneration packages, continuous professional development, and a commitment to building a diverse workforce.

Key Responsibilities:

1. Providing exceptional customer care through effective communication with customers via email and phone.
2. Managing your own caseload of retention customers, ensuring their needs are met promptly and professionally.
3. Liaising with mortgage customers and brokers to facilitate smooth interactions.
4. Communicating effectively with all levels of staff within the organisation.
5. Collaborating and supporting colleagues across a variety of tasks to enhance the overall team performance.

What You Will Bring:

To succeed in this role, you should possess the following qualifications:

1. A minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
2. Excellent communication and interpersonal skills to engage with customers and colleagues effectively.
3. A background in mortgages is desirable, but full training and coaching will be provided to the successful candidate.

What You Can Expect From Us:

Our client values the well-being of their employees and offers an attractive benefits package, including:

1. A minimum of 25 days holiday, in addition to Bank Holidays, a Birthday Holiday, a 'Christmas Shopping' Day, and a Moving House Day.
2. A competitive pension plan with up to a 10% employer contribution.
3. A comprehensive benefits package to support your personal and professional growth.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.