Mortgage Compliance Advisor

Job Description

We are looking for a Mortgage Compliance Advisor (Business Standards Associate) to join us on a full-time, permanent basis, hybrid working, 3 days from our Basildon offices and 2 days working from home. In return, you will receive a salary of £24,000 - £25,000 per annum, depending on skills and experience.

About us

At Stonebridge, our employees tell us we are a great place to work. We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success. We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work. We consistently look for ways to create a better future, back each other and most importantly, to do the right thing.

Our benefits

• Great company culture
• Flexibility to work partly office based and partly from home
• Free breakfast, lunch, fresh fruit snacks, hot and cold soft drinks when working in the office
• 2 days off per annum for charity/community volunteering
• 2 half days paid leave for 'me time' to support mental and physical wellbeing
• 1 day paid leave for 'team time' joining your team in a volunteering/community service activity
• Full programme of employee engagement activities
• Company reward and recognition schemes
• Discounts off online and high street shopping through our employee benefits platform
• Company sick pay
• Option to buy/sell up to 5 additional days annual leave
• Gym Subsidy
• Bike to work scheme
• Pension
• Employee Assistance Programme
• £500 employee referral scheme
• Death in service insurance cover
• Critical illness insurance cover

The role

The Associate deals directly with the UK-wide network of professional mortgage and insurance Advisers, in relation to residential and buy to let mortgage case files and their compliance with operating procedures, the Stonebridge Performance Management System and the FCA regulatory requirements.

The role includes completing 1-2-1 reviews, checking cases and supporting specific AR Firms/Advisers.

The Associate provides coaching and guidance to upskill the advisers, fostering good practice and standards, by phone and email and reviews and provides feedback on promotional materials.

Key responsibilities

• Complete 1-2-1s and observations
• Complete reviews of mortgage & insurance cases, provide feedback on risks, shortfalls or potential fraud for adviser action
• Deal with adviser queries by phone/email, giving instructions to complete cases in line with standards & regulations
• Monitor AR competence records (CPD) and provide feedback
• Review sales promotions & documentation and provide feedback/guidance as required
• Keep team spreadsheets up to date

These are the primary responsibilities of the role, on which the individual will be assessed and their performance measured. From time to time they may be asked to undertake other activities to support the team/company overall. These will be defined by their line manager and the expected period/duration confirmed.

These responsibilities may be varied and/or expanded in line with business need in the future. This will be communicated in advance of any changes.

Our ideal candidate

• Previous mortgage file reviewing or adviser experience
• Experience of providing one to one feedback around compliance or receiving one to one feedback around compliance as a mortgage adviser
• Ability to prepare reports, create and interpret MI
• Keen eye for detail
• Probing, investigative, analytical
• Assertive communicator
• Able to fully satisfy the pre-employment screening process which comprises of right to work, 5 years referencing, AML, credit screen, financial sanctions and DBS checks

How to apply

Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.

Individuals with different cultures, perspectives and experiences are at the heart of the way Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of background, gender, race, disability, sexual orientation, gender reassignment, religion or belief, marriage and civil partnerships, and ex-offenders.