Mortgage Collections Executive

Austin Fraser; England; On-site; GBP 30,000 - 38,000

Job description

Job Title: Mortgage Collections Executive

Location: Oxfordshire

Salary: Between £30,000 and £38,000 depending on experience

Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

1. 23 days holiday plus bank and public holidays
2. Simply Health Cash plan
3. Employee assistance programme
4. Bupa (after the qualifying period)
5. Free Legal and Conveyance fees
6. Volunteering days off
7. Enhanced Maternity and Paternity Leave
8. Company sick pay
9. Ongoing learning and development opportunities

About the position of the Mortgage Collections Executive

We have three exciting opportunities to join a well-established law firm as it expands its litigation support division following a new contract with a major retail bank. As a Mortgage Collections Executive, you will play a key role in providing empathetic, professional support to customers facing mortgage arrears. The ideal candidate will have a strong background in mortgage arrears management, a solid understanding of lending products, and prior experience in a similar role within a lender or loan servicer. This is a fantastic chance to be part of a growing team in a dynamic and supportive environment.

Responsibilities for the role of Mortgage Collections Executive

1. Handle customer queries and information requests professionally.
2. Follow the firm's policies and procedures.
3. Contact customers regarding overdue balances, payments, and fees.
4. Conduct inbound and outbound calls with empathy and professionalism.
5. Assess arrears situations, gather financial information, and update affordability data.
6. Discuss and agree on suitable repayment arrangements.
7. Identify and support vulnerable customers per policy and client requirements.
8. Maintain relationships with key third-party partners.
9. Provide statements promptly in line with regulations.
10. Recognize and escalate customer complaints appropriately.
11. Present arrears solutions in line with client requirements.
12. Escalate cases for legal action when necessary.
13. Report incidents that may impact customers.
14. Identify and escalate potential financial crime or money laundering cases.

Experience and skills required for the role of Mortgage Collections Executive

1. Proven experience in the FCA regulated Financial Services within UK.
2. Reasonably good knowledge of lending products, preferably within the mortgage sector.
3. Prior experience in Customer Services or Arrears Management, with a preference for candidates with experience in mortgage administration/ servicing.
4. Awareness of legal and regulatory environment in relation to mortgage lending and administration.
5. Customer-focused approach, preferably with awareness of Consumer Duty.
6. Exceptional telephone skills and strong written and verbal communication skills as well as high levels of integrity.
7. Proficient in Microsoft Suite, particularly Excel.

Trusting Stellar Select

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

1. Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
2. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
3. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
4. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
5. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
6. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
7. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
8. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
9. Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Mortgage Collections Executive please contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.