Mortgage Administrator

MORTGAGE PROCESSOR / CASE MANAGER / MORTGAGE ADMINISTRATOR

ALTRINCHAM

£25, 000 - £27, 000

MON TO FRI 8.45AM - 5.30PM

As a Case Manager, you will be responsible for working closely with Advisers in the gathering of information in support of all new applications and taking frontline enquiries from customers.

Opportunity for CeMap study support

Duties

• Provide proactive customer service for inbound and outbound communication by telephone and email
• Interact and provide updates to customers, lenders and advisers as required
• Input and process mortgage applications and DIPs for advisers
• Ensure a high level of accuracy for data entry and ongoing record keeping
• Liaise with Lenders, 3rd parties and advisers for updates
• Relationship building with Lenders to understand timescales, processes and be able to challenge the decision if required
• Relationship building with customers
• Action any tasks set to assist with the underwriting process, chasing valuations, lenders ensuring knowledge & understanding around checking documents

Required

• Good understanding of the mortgage market
• Competent and confident in building relationships on the telephone
• Excellent telephone manner