Mission Control Operations Engineer, Associate

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Mission Control Operations Engineer, Associate

Sector: Banking and Financial Services
Role: Professional
Contract Type: Permanent
Hours: Full Time

About this role
You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, managing about a quarter of all the world's money under management.
BlackRock is a global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. We embrace the diversity of values, identities, and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces, and several other benefits.
An individual selected for this position will have the responsibility to cover business-critical compute workloads, real-time/interactive processing, data transfer services, application and new technology onboarding and upgrades, and recovery procedures. The international team is split into four global regions to provide 24/7/365 support.
Additional responsibilities may include developing more cost-effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Onboarding new technologies, assisting in proof of concept build-outs, and disaster recovery testing and planning.
If any of this excites you, we want to talk to you.

Team Overview

The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting as a first responder relative to troubleshooting, problem resolution, and escalation.
Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.

Role Responsibility

1. Complete ownership of ensuring that changes were fully completed, and any affected services restored.
2. Identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis.
3. Provide ongoing operational support for the Aladdin infrastructure, supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment.
4. Use various tools to conduct analysis on system performance, root cause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments.
5. Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed.
6. Engineer solutions to expedite recovery of the environment post weekend maintenances.
7. Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis.

Qualifications

• A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering.
• 2+ years of experience as a Dev Operations Engineer.
• Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
• Prior system administration experience is highly desirable.
• Programming experience in at least one of the following: Java, Python, Perl, or shell scripting experience.
• Strong interest and skills for quickly learning new technologies and proprietary systems.
• Possess a positive demeanor and ability to work as a teammate in a fast-paced environment.
• Build opportunities to integrate and automate operational processes, procedures, and tooling.
• Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP, etc.

Pluses

• Prior experience with any of these technologies: Ansible, Chef, Jenkins, AWX, Service Now, Cutover, Autosys, Kafka, Kubernetes.

Our benefits

To help you stay energized, engaged, and inspired, we offer a wide range of employee benefits including: retirement investment tools, education reimbursement, comprehensive resources to support your physical health and emotional well-being, family support programs, and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes, and starting businesses. Their investments also help to strengthen the global economy.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation, and other protected characteristics at law.