Milestone It (Milestone Information Technology) | Desktop Support Technician (Level 1/2)

Added Friday 9th of August 2024 02:32:19 PM

Looking for a Skilled Desktop Support Engineer? Look No Further!

We are introducing our exceptional Desktop Support Engineer Level 1 / 2 position! Are you seeking a dynamic role combining technical expertise and excellent problem-solving skills? Look no further, as we have the perfect opportunity for you!

Key Responsibilities:

• Provide first and second-level technical support for desktops, laptops, software applications, and peripherals.
• Diagnose and troubleshoot hardware and software issues promptly and effectively.
• Install, configure, and maintain operating systems and applications.
• Set up and manage user accounts, permissions, and profiles.
• Ensure timely resolution of all technical support tickets.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Conduct hardware and software inventory management.
• Document support activities, solutions, and knowledge base articles.
• Offer exceptional customer service and support to end-users.

Required Skills and Qualifications:

• Proven experience as a Desktop Support Engineer (Level 1 / 2) or in a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols, including TCP / IP, DNS, DHCP, and VPN.
• Proficiency in troubleshooting hardware and software issues.
• Hands-on experience with Active Directory, Exchange, and Office 365.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

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