Microsoft Dynamics Business Central (BC) Support Role / Remote

Microsoft Dynamics Business Central (BC) Support Role // Remote

Job details

Posted 19 February 2025
Salary £30000 - £35000 per annum
Benefits: REMOTE, UK
Location: England
Job type: Permanent
Discipline: IT Infrastructure & Support
Reference: AH-44-1

Microsoft Dynamics Help Desk Support – Business Central
30-35K

Our client, a leading IT services provider, is seeking multiple Microsoft Dynamics Help Desk Support specialists with expertise in Business Central to join their growing team. This role offers the opportunity to work in a dynamic environment, providing essential support to clients and ensuring the smooth operation of their Microsoft Dynamics 365 Business Central systems.

Key Responsibilities:

• Provide 1st and 2nd line support for Microsoft Dynamics 365 Business Central.
• Diagnose and resolve technical issues related to Business Central, escalating when necessary.
• Assist users with system configuration, troubleshooting, and best practices.
• Collaborate with internal teams and vendors to ensure timely resolution of client issues.
• Deliver excellent customer service, maintaining clear and professional communication.
• Document solutions, common issues, and troubleshooting processes for knowledge sharing.

• Previous experience in a help desk or support role within an IT services or ERP environment.
• Strong understanding of Microsoft Dynamics 365 Business Central (formerly NAV).
• Experience troubleshooting and supporting users with Business Central configurations, modules, and integrations.
• Familiarity with SQL, Power BI, or Power Platform would be beneficial.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to liaise with both technical and non-technical stakeholders.

• Competitive salary and benefits package.
• Opportunities for training and certification in Microsoft Dynamics technologies.
• A collaborative team environment within a growing IT services provider.
• Hybrid or remote working options depending on location.
• 40 Days Holiday, Great Benefits

This is an excellent opportunity for a Microsoft Dynamics Help Desk Support professional to take the next step in their career within a forward-thinking IT services company.