Metered Customer Service Advisor - 12 Month Fixed Term Contract

Metered Customer Service Advisor - 18 Month Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £24,666 - £30,604 (pending 4.5% increase from April 2025)
• A Company van
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (Currently up to 10% company contribution, which will increase to 12% from April 2025)
• Development opportunities in line with the Metered Customer Service Advisor progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Castleford / Rothwell - To be considered for this role you should live within a reasonable commutable distance to the role location

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What we do:

Here in Yorkshire, we ensure that over 5.4 million people living in the region have access to clean and safe drinking water and that their wastewater is taken away. We look after communities, protect the environment, and plan to provide essential water and wastewater services to every corner of the Yorkshire region.

Yorkshire Water are currently recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely and to provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.

Where you fit in:

As our Metered Customer Service Advisor you will:

• Locate external meter chambers/enter customers' premises to accurately record water meter readings.
• Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
• Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
• Carry out ad hoc meter readings as required.
• Identify and replace damaged meters where possible.
• Identify street furniture defects and undertake remedial action as appropriate.
• Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
• Work as part of the team to deliver excellent performance.
• Take personal responsibility for health and safety, risk management, and control of work.
• Demonstrate relentless drive to deliver sustainable outperformance for YW.
• Demonstrate financial awareness when making day-to-day business decisions.

What skills & qualifications you will need:

• This is an outdoors role so you must be comfortable working in all weathers and terrains.
• You will be carrying out a range of manual handling duties including heavy lifting of manhole covers.
• Experience of understanding where your role fits within a business plan.
• Full Driving Licence.
• IT skills - Competent using MS Office applications.
• Experience of working independently.
• Experience of working in a Customer service environment.

You will also benefit from having:

• Previous meter reading experience.
• Understanding of household plumbing and water distribution.
• Experience of delivering against challenging business targets.
• Previous experience in a commercially orientated and/or regulated environment.
• Previous experience within the water or wastewater sectors.

Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options to help you balance work and home life.

Do we sound like your cup of tea?

If you've got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today.

Recruitment Process

Interviews to be conducted - 12th March 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.