Merchant Services Account Specialist German bilingual

J.P. Morgan; Bournemouth; On-site; GBP 25,000 - 45,000; Full time

Job description

Merchant Services Account Specialist L2 German bilingual

Pay Competitive

Location Bournemouth/England

Employment type Full-Time

Job Description

• Req#: 210614652

Are you passionate about providing exceptional support and solutions? At Chase Merchant Services, we empower businesses by offering world-class payment processing capabilities. As a global leader, we authorize transactions in over 130 currencies, ensuring our merchants thrive in a dynamic market. Join us and be part of a team that values innovation, collaboration, and customer success. Your expertise will help shape the future of merchant services.

As an Account Specialist (Level 2) in the Merchant Payments Solution Center, you will be an advocate for our merchants, working with internal Chase partners. You will provide email support by offering resolution for more technical payment processing and account troubleshooting issues, and addressing general inquiries. This role offers the opportunity to enhance your problem-solving skills and contribute to merchant satisfaction.

Job Responsibilities

• Respond to email inquiries from merchants and internal Level 1 Account Specialists.
• Provide first-touch resolution on technical payment processing and account issues.
• Resolve issues and merchant concerns accurately and expediently.
• Ensure timely follow-up on merchant inquiries 100% of the time.
• Analyze transactions, API messages, and account information to provide solutions.
• Maintain a high level of knowledge about new products, features, and services.
• Meet or exceed production goals as outlined in the metrics scorecard.
• Escalate unresolved issues that create risk or exposure for the merchant or bank.
• Liaise with other areas of the organization for timely resolution of inquiries.
• Demonstrate exemplary teamwork skills with a professional and supportive attitude.

Required Qualifications, Capabilities, and Skills

• Bilingual in English/German.
• Excellent verbal and written communication skills.
• Ability to multitask and be self-directed.
• Flexibility to work in a dynamic and fast-paced environment.
• Self-motivation and ability to work with minimal supervision.
• Knowledge of Microsoft Office, including creating spreadsheets.
• Willingness to work in a customer-focused environment.
• Availability to work schedules during operating hours, including bank holidays.
• Willingness to work in the office five days per week.

Preferred Qualifications, Capabilities, and Skills

• Customer service experience.
• Knowledge of the payment processing industry and related procedures and products.

About the company

J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.