Merchandise Account Manager

Merchandise Account Manager
Salary to £40,000 + Commission/Bonus
Hybrid with 4 days office based and 1 day a week wfh

We are recruiting exclusively for our Leeds based client, a dynamic Creative Merchandise Agency, for an ambitious and enthusiastic career driven Account Manager to join their team. Based near Leeds, our client offers free onsite parking and is easily accessible from the City Centre. If you are looking to develop your career within a vibrant and creative work environment, this role is the perfect opportunity with excellent development opportunities.

As a Merchandise Account Manager, you will join a fast paced lively team with responsibility for managing key client accounts for the business, leading and managing projects from renowned clients and brands. This is an agency type environment and you will gain exposure to well-known clients such as Jet2, Benefit Cosmetics, Marriott Hotels and many more. You will attend and lead on new client meetings, working strategically with clients to develop relationships and maximise the overall ROI, proactively managing the full client project cycle, communicating during the full end to end process, giving direction to 2 members of the team.

Key Responsibilities:

1. Working with existing key accounts to develop customer plans to exceed customer expectations and increase revenue
2. Leading client meetings to introduce yourself initially and then on an ongoing basis to implement client plans
3. Identifying new opportunities to grow existing accounts, including cross selling other services and products
4. 'Soft' leadership within the team, to lead and give direction on client projects
5. Working closely with other areas of the business including Marketing and other teams
6. Creating a sales strategy for existing key accounts, having proactive and ongoing communication with customers from end to end throughout the full project life cycle
7. Researching products, what is on trend and what will match your client's needs, creating decks and product presentations
8. Providing an upward flow of reporting to management on your accounts and on activity within the merchandise team
9. Working on briefs and ensuring artwork processes are adhering to brand guidelines and internal procedures
10. Building effective working relationships internally with key departments, e.g. artwork and production, to ensure orders are produced on time
11. Consistently focusing on excellent service standards going above and beyond and seeing any possible issues through to resolution

Experience Required:

1. We are looking for a skilled and experienced Account Manager with experience within branded or general merchandise, print or a product led business
2. A proactive candidate who is constantly reviewing client activity, looking at possible areas of new business and sales growth
3. Excellent commercial acumen and communication skills to develop relationships with key customer accounts
4. Driven, focused and with a very high standard of delivery within all areas of your work
5. A natural leader who will positively motivate the team and is detail focused
6. Customer centric within all areas of your work
7. A naturally engaging individual with excellent interpersonal skills
8. Someone with a vibrant personality who wants to join and contribute to a fantastic, lively team
9. Strong initiative and drive to succeed within a role

This is an excellent opportunity to work within a superb business that provides a social and dynamic working culture. If you have the experience and skills outlined above, please send your CV immediately to be considered.

Note: Due to the amount of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.