Mental Health Practitioner

A new mental health service dedicated for North East London

We have set up a crisis response service which serves North East London for those experiencing a mental health crisis to call NHS 111 and have 24/7 access to the mental health support they need.

Why you should join us?

In return for your commitment, we will offer you inner London weighting, a comprehensive induction package, a bespoke training programme, regular supervision, regular reflective practice and a comprehensive staff well-being programme.

What we require

It is desirable that the successful applicant has a professional and personal experience of the communities in North East London. In addition, good communication skills over the telephone are essential.

Where will the service be based?

The service is based at Mile End Hospital, East London.

Main duties of the job

The postholder will be a member of the NEL 111 Crisis Service which services the London Boroughs of North East London. The post will be subject to 24-hour internal rotation. The postholder will be required to respond to calls made to the crisis line, from Blue Light Emergency Services or via NHS 111.

The postholder will work with people in crisis and their families who are supporting them and who reside in these boroughs, who are experiencing a mental health crisis.

The postholder will work on rotation to respond to the 4-hour urgent response referrals.

The postholder will support the band 4 crisis response practitioners in taking calls to the phone line and will be the escalation point for complex calls requiring a qualified practitioner involvement.

The postholder will provide supervision to the band 4 crisis response practitioners as delegated in the governance structure.

In conjunction with the senior management team, you will ensure safe and effective crisis support is delivered on a consistent basis and that targets are met or are escalated when challenges prevent this.

To undertake a comprehensive assessment including risk assessment effectively and efficiently using the triage tool, over the telephone and ensuring an urgent face-to-face assessment is carried out as appropriate or the relevant blue light emergency service is deployed.

To agree crisis care plans as appropriate to the triage outcome of the call and to support and advise relatives and caregivers.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job responsibilities

Please see the attached NEL 111 Job Description and Person Specification which includes details of the responsibilities for the Mental Health Practitioner Role.

Person Specification

Education and Qualification

• Registered Mental Health Nurse or Social Work or Allied Health Professional
• ENB 998 or equivalent
• Evidence of continual professional development
• Brief solution-focused therapy and/or motivational interviewing or willingness to undertake

Experience

• Post qualification experience in the field of mental health crisis or equivalent
• Previous experience of working autonomously
• Demonstrable experience of assessing and planning care
• Demonstrable experience of writing concise and clear clinical reports
• Experience of providing clinical supervision, mentoring and support to more junior staff

Knowledge and Skills

• Demonstrate well-developed and confident professional assessment skills
• Demonstrate skills in providing effective clinical leadership
• Demonstrate excellent problem-solving and conflict resolution skills
• Demonstrate a range of excellent communication skills
• Demonstrate skills in working in a rapidly changing environment

Other

• Demonstrate a genuine commitment to delivering a high standard of mental health practice for people in mental health crisis
• Demonstrate a high level of self-awareness
• Demonstrate a genuine commitment to providing person-centred/individualized care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.