Mental Health and Money Navigator

• Hybrid: Hybrid role- with travel to nearest office base
• Closing 28th February 2025
• Advertised from 10th February 2025
• 35 hours per week

Role

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About the Project / Service

Change Mental Health is determined to be the leading source of information, advice and guidance on Mental Health and Mental Illness in Scotland. We want to make sure that everyone has the information and advice they need to make the right decisions for themselves and their families.

This new and exciting role will assist our duty service within the team through providing information, emotional support as well as triaging. The role will work closely with a duty advisor on a day-to-day basis. They will adhere to rigorous guidelines and regulations ensuring that people receive the highest quality service possible.

This role will play a crucial part in representing Change Mental Health by being the first point of contact for those looking for support, whether that is over the telephone, email or virtually.

The Money Navigator will be the first point of entry for self-referrals to the mental health and money advice (MHMA) service via our helpline. They will triage self-referrals and provide unregulated advice to people (i.e. provide them with financial capability and simple benefits advice). They will be supported by a duty advisor to refer people to the specialist mental health and money advice service for more complex advice, including regulated debt advice and signpost/refer to other forms of mental health support when the person’s mental health warrants additional support. The role will look to work closely with the service to help co-facilitate delivery of financial resilience workshops within community spaces across Scotland.

The mental health and money navigator will work with a degree of autonomy and is a team player and play a role in developing and promoting the service. The role supports the team to meet national and fund criteria and assists with gathering evidence and highlights the issues that our client base face.

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Access to purchase a Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Professional development including funded opportunities.

Application notes

Successful applicants for this post will require a Basic Disclosure Scotland / a PVG Membership (this will be arranged by Change Mental Health before you start your role). Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Please note all applications must be received by midday on Friday 28th of February. Interviews are due to be held the following week.

We welcome and encourage job applications from people of all backgrounds.

If you consider yourself to have a disability, please inform us of any arrangements that we may make to the interview process.

We reserve the right to close this advert earlier or later than stated. Please don’t delay your application to avoid any disappointment.

• Hybrid: Nearest office - Edinburgh, Fife, Tayside, Highlands or Dumfries & Galloway
• Closing 24th February 2025

About us

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

Change Mental Health is determined to be the leading source of information, advice and guidance on Mental Health and Mental Illness in Scotland. We want to make sure that everyone has the information and advice they need to make the right decisions for themselves and their families.

About the role

The Advice and Support Officer is a specialist role, providing information, advice and support to people experiencing or impacted by mental illness via our Advice and Support Service. This will include providing support to those who are struggling with their mental health and money or housing needs, as well as supporting Change Mental Health staff, Professionals and members of the public looking for high-quality and reliable information around mental health support. This role will play a crucial part in representing Change Mental Health by being the first point of contact for those looking for support, whether that is over the telephone, email or virtually. In addition, you will be triaging enquiries as they come through to ensure we are providing a timely and efficient service and managing a case load and structured appointments. This role will work remotely and in the community to provide person-centered guidance, support and representation, as required.

The Advice and Support Officer role will assist clients through providing information, emotional support, specialist advice, advocacy and representation, including in-depth financial assessments, income maximisation, debt management and tribunal representation. They will adhere to rigorous guidelines and regulations ensuring that people receive the highest quality service possible and are committed to working to Type 1 to Type 3 SNSIAP and FCA standards.

The Advice and Support Officer will offer both more general Information, Advice and Guidance to people seeking information and support and will also provide in depth casework support as needed.

The Advice and Support Officer will work with a degree of autonomy and is a team player and play a role in developing and promoting the service. The role supports the Service Manager to meet national and funder criteria, contributing to analysis, reviews and consultations to gather evidence and highlight the issues that our client base face.

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements
• Professional development including funded opportunities

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About the role

As a Change Mental Health practitioner, you will work directly with service users who require immediate or ongoing emotional, practical or vocational support in order to deliver the best possible outcomes. You will work with service users to develop and review personal plans, although ultimate oversight rests with the Senior Project Worker.

You will work closely with other members of staff to achieve outcomes as defined by your line manager. Within the area team there is a clear line management structure which supports and shapes your practice. You will aim to contribute to an environment where people can relax, re-establish social skills and enhance their quality of life.

24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.

Travel season ticket loan.

A great work life balance with flexible and blended working environment.

Access to purchase a Blue Light Discount Card

Cycle to Work Scheme

Enhanced sick pay and leave entitlements.

Professional development including funded opportunities.

• Hybrid: (1 day a week in Glasgow office) Glasgow or Edinburgh
• Closing 14th March 2025

Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education, among others.

These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.

About the role

This role is part of SAMH's dynamic Fundraising & Income Generation department, which plays a vital role in driving the financial growth and sustainability of our organisation. Within this department, there are five dedicated teams, each crucial to generating income through diverse strategies and initiatives. These teams work collaboratively, integrating their expertise to maximise opportunities through cross-selling and upselling, ensuring a cohesive and effective approach to achieving our goals. Joining this team means being at the forefront of innovative income generation efforts that directly support SAMH’s mission.

The Delivery Coordinator is responsible for managing and coordinating all enquiries relating to training, workplace wellbeing events and advisory services, maximising all opportunities for the Workplace team. This will include liaising with internal and external stakeholders to schedule any commissioned workplace products and services, identifying opportunities of significant value or strategic importance and providing administrative support to the Workplace Business Development Manager.

What we are looking for

The Delivery Coordinator role will play a key role in achieving our strategic aims. The role is responsible for the coordination of our workplace service delivery.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include;

• Reimbursement of PVG, Disclosure & SSSC annual fees and registration costs
• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions
• 30 days annual leave rising to 33 after 5 years’ service
• 4 public holidays
• 2 paid wellbeing days off per year to use on what matters to you

We are excited to invite applications from experienced practitioners to apply to join our new mental health service. With funding secured we are seeking applications to appoint highly motivated people to join our team.

The role of the Mental Health & Wellbeing Practitioner is to provide person centred, holistic mental health and wellbeing support to clients who have been referred to the service. Clients may present in crisis, be experiencing emotional distress, or reduced mental wellbeing. If you are an experienced practitioner who can demonstrate your knowledge and skills and using your excellent communication skills and mature attitude to support people to achieve their identified outcomes and will provide a first-class service to our clients then we would love to hear from you. This post will be delivered via a hybrid working model with the expectation that part of the working week will be office based.