Memberships & Adoptions Assistant

Membership and Adoptions Assistant

We are Chester Zoo.

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We’re a major wildlife charity that’s committed to the recovery of endangered species globally. As the world faces an extinction crisis, we’re making a hugely significant contribution to conservation. We are Chester Zoo and we prevent extinction.

The Membership & Adoptions team are a small, dynamic, and exciting department within the zoo.

As a team, we look after over 150,000 Members and Adopters! We are responsible for selling new memberships and adoptions face to face and over the telephone in a polite and efficient manner. We respond to emails and queries over the phone, process all online sales, assist customers in the queue and much more!

Our working environment could not be more different from a typical office – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

As a Membership & Adoptions assistant, you will:

• Sell membership and adoptions face to face with customers in a polite and efficient manner to meet our annual sales targets.
• Check and secure cash taken through the till and assist with cash up.
• Process the administration of membership and adoptions sales, inclusive of data input, online applications, telephone payments, and email communications.
• Assist in the monitoring of literature & stock including stationery and adoption images.
• Work as part of a team and independently using initiative while being proactive.
• Assist customers waiting in the queue by answering questions and issuing membership cards.

• Fixed term contract until 31st December 2025.
• Rate of pay of £11.55 per hour, regardless of age.
• 22.5 hours a week.
• Weekends and bank holidays included.
• Staff pass to visit the zoo during your time off, plus multiple complimentary tickets for friends and family.
• Cycle to work scheme.
• Healthcare plan and employee assistance programme.
• Discounted gym membership.
• Discounts on cinema tickets, restaurants, high street shops, and more via Perks.
• Pension scheme with generous employer contributions.

• Good standard of education, including in Maths and English.
• Till and cash handling experience.
• Excellent customer service skills both verbal and written.
• Previous administration and data input experience.
• Good knowledge of GDPR.
• Competent user of Microsoft Office software, particularly Outlook, Word, Teams & Excel.
• Customer facing sales experience in a fast-paced environment.

• Experience of using CRM systems.
• Experience of using Point of Sale systems.
• A basic understanding of direct debits.