Membership Sales Advisor

Serco Limited; West Midlands Combined Authority; On-site; GBP 60,000 - 80,000; Part time

Job description

Job Type: Part Time

Location: Wyndley Leisure Centre, Birmingham, B73 6EB

Working Hours: 20 hours per week to cover a mixture of early & late shifts including weekends

Salary: £12.60 per hour + potential to earn commission & excellent benefits

Here at Birmingham Community Leisure Trust, our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit for Membership Sales Advisors to join our team.

As the Sales Advisor, you will be responsible for helping to grow the leisure gym membership, swim lesson, and birthday party income. You will be dealing with customers both face to face and over the phone to ensure daily sales targets and KPIs are hit in line with site performance.

We are very keen to find an individual who can find opportunities to offer our fantastic facilities to the local community and support the growth of the contract.

In addition, there will be times when you will be required to assist other members of staff.

You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts, and excellent development opportunities.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment, including sales experience if possible.
You will have good communication and customer care skills, maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confidence with using IT systems.

Lastly, you must show proactiveness and innovation within the role in addition to being self-motivated and target-driven.

If you feel you meet the above criteria, please apply today!

Why Join us:

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management, you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer:

• Free membership at the Centre, plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS checks
• Excellent Development and Training Opportunities with our in-house Aquatic Training Academy
• 6% employer matched pension contribution
• 21 days annual leave (Pro rata for part time) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)