Membership & Marketing Coordinator

The Markens Group; Greater London; On-site; GBP 30,000 - 50,000

Job description

The Markens Group, Inc. is an association management company that services local and national clients, including professional societies, associations, and nonprofit organizations. We’re looking for a detail-oriented, high-achieving Membership & Marketing Coordinator to join our team.

We enjoy a high-energy, fast-paced, engaging environment of professionals who care about the work they do. We support multiple projects for various member-driven organizations concurrently, providing you with the opportunity to work on a variety of exciting and diverse projects. We work hard, and we like to laugh, too.

What You’ll Do as Membership & Marketing Coordinator:

We expect you to know your clients, understand their members, and be proactive in communication and engagement. You’ll be responsible for database management, crafting promotional emails and communications, assisting with meeting logistics, and supporting committees and member engagement initiatives. This role is highly client-facing and requires someone who is responsive, adaptable, and strategic when interacting with members.

Every day will be different. One day, you might be answering member inquiries and hosting committee meetings; the next, you’ll be coordinating logistics for a conference or developing email campaigns to boost engagement. Because of this, we’re looking for someone who is flexible, detail-oriented, and comfortable wearing multiple hats.

Who is the Perfect Candidate for This Role?

You may currently work in client services, marketing, communications, or event planning and are looking for a role where you can apply strategic thinking, problem-solving, and leadership skills in a more dynamic environment. Maybe you’re working as a team of one and you’re seeking a more collaborative role, or you want more variety and impact in your work.

We’re looking for someone who is proactive, organized, and excellent at building relationships both within the team and externally with clients. You should enjoy working independently, thinking strategically, and collaborating across teams to ensure client activities run smoothly.

If you love creating engaging content, supporting volunteer leaders, and handling event logistics, this is the perfect role for you!

Qualifications:

• 3+ years of experience in membership services, marketing, communications, association management, or a related field.
• Bachelor’s degree in communications, marketing, business administration, or a related field preferred.
• Experience in event planning, membership or volunteer engagement, or customer-facing roles is a plus.
• Prior experience working in an association, nonprofit, or customer/member service environment is highly desirable.

Skills:

• Strong written and verbal communication skills to craft engaging emails, social media posts, and external content.
• Excellent interpersonal skills with the ability to build relationships with volunteer leaders, Board members, and stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, and SharePoint).
• Experience with CRM or AMS platforms (e.g., association management software) is a plus.
• Ability to think strategically about membership growth and engagement.
• Comfortable handling meeting logistics and event coordination, including on-site support for conferences.
• Self-starter who thrives in a fast-paced, collaborative environment.
• Willingness to travel and work on-site at conferences as needed.

Responsibilities:

Membership & Engagement

• Serve as the primary point of contact for member and volunteer inquiries via phone and email, ensuring excellent customer service.
• Manage and update membership databases, tracking renewals, expirations, and engagement metrics.
• Develop and distribute membership communications, including promotional emails, newsletters, and social media updates.
• Assist in analyzing membership trends and developing strategies for recruitment and retention.
• Maintain and update association websites and online platforms with relevant content.
• Collaborate with team members to develop membership growth campaigns.

Committee & Board Support

• Serve as a liaison to committees, assisting in scheduling meetings, preparing agendas, and documenting discussions.
• Assist Account Managers with Board of Directors management, including preparing meeting materials and minutes.
• Ensure compliance with association governance policies and facilitate committee operations.

Event & Meeting Support

• Coordinate meeting logistics, including scheduling, registration, and on-site support for conferences and board meetings.
• Manage event registration, name badges, and attendee lists.
• Work with vendors, speakers, and venues to ensure seamless event execution.
• Provide post-event reporting and follow-up communications to enhance future experiences.

Administrative & Strategic Support

• Track and monitor task and project progress, ensuring deadlines are met.
• Support process improvements to enhance member services and association operations.