Membership Engagement Officer

Job title: Membership Engagement Officer

Salary range: £34,775-£37,624 per year

Type of contract: Permanent

Location: London, Hybrid

Working hours: Full time, 35 hours per week (other options available)

About the role

We have an exciting opportunity for a Membership Engagement Officer to join our team. As part of the Membership team, you will play a key role in supporting our international membership engagement activities, ensuring our members worldwide feel connected, supported and engaged with the College’s work. This is a fantastic opportunity for someone who thrives in relationship management, stakeholder engagement and international collaboration.

You will be part of a supportive and passionate team, working closely with the Membership Engagement Manager, Director of Membership and International Representative Committees (IRCs), Liaison Groups (LGs) and International Council Representatives to enhance international membership engagement through strategic initiatives, communication and events.

Responsibilities:

1. Building and maintaining relationships with key international representatives to strengthen member engagement.
2. Coordinating quarterly IRC meetings and other key engagement events, including overseeing logistics, planning, communications and on-the-ground support ensuring smooth organisation, follow-up and action tracking.
3. Develop and send out IRC newsletters and other relevant communications on behalf of IRCs and LGs to keep members informed and engaged.
4. Support the appointment process for IRC and LG Chairs and completion of the IRC Collaboration Frameworks ensuring alignment with RCOG governance.
5. Maintaining accurate records of international membership data.
6. Supporting the development of engagement activity to improve membership retention and satisfaction.

For the full list of key responsibilities, please check the recruitment pack.

About you

This position is well-suited to someone well-organised and a clear communicator who is looking to work with a range of high-level stakeholders around the globe to support members outside the UK. The post-holder would be required to undertake some travel in the UK and internationally.

Requirements:

1. Background in high-level stakeholder engagement, relationship management or membership services.
2. Working knowledge of organising and supporting meetings with diverse stakeholder groups (face-to-face and virtual) and administrative tasks such as data entry and record management.
3. Familiarity of working within a global membership setting and with international customers or similar context.
4. Effective interpersonal and communication skills with the ability to interact professionally with diverse stakeholders.
5. A collaborative team player with a proactive approach to problem-solving.
6. Effective organisational skills and able to prioritise tasks and manage time efficiently to meet deadlines and optimise productivity.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

1. Agile and flexible working environment and free lunch onsite.
2. 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January.
3. 10% pension contribution after probation.
4. Enhanced wellbeing and family support.
5. Interest-free bike and season ticket loans after probation.
6. Tailored Learning and Development and study leave.
7. Affinity staff networks.
8. Life assurance and income protection schemes.
9. Lifestyle discounts.

For a full list of the benefits we offer, please visit our careers site.

How to apply

Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.

Closing date: 10.00am on Monday 3 March 2025

We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date. We will be interviewing candidates as applications are received.

If you have any additional questions about the role or how to apply, please contact the People Team.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally. We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.