Membership Advisor

The Belfry Hotel & Resort; Wishaw CP; On-site; Part time

Job description

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

Salary

The on target earning potential for this role is £12.49 - £13.10 hourly rate, compromising of a base hourly rate of £11.60 - £12.21 plus a qualified estimate of £0.89 gratuities per hour.

Leisure

The Leisure team at The Belfry maintains a welcoming space for guests to stay active, offering personalised training sessions and a variety of fitness classes. With a focus on creating a motivating environment, team members inspire guests to achieve their wellness goals. The Belfry is famous for its 'Fire and Ice' experience, providing a refreshing sensory journey alternating between hot and cold therapies. In 2025 the resort will be home to a new Leisure Club with a large pool and family-friendly slide, swim lane, and indoor and outdoor hot tubs. With extensive gym space, four studios, and a large multipurpose sports area, the new Leisure Club will offer members and guests an unrivalled fitness experience.

About The Role

This role is for 24 hours and 3 days out of 7.

As the Membership Advisor, you will deal with all leisure membership enquiries and upsell the leisure facilities with prospective new members and sign them up to a new way of life. Providing high standards of service that reflects the individual needs of our members and prospective members, explaining the extensive features and benefits of joining our Leisure Club. You will maximise leisure memberships through effective selling techniques and providing information as required.

You Will Also Be Responsible For

• Hitting targets for new membership sales.
• Achieving budgeted and forecasted revenue for appropriate revenue lines.
• Reaching the required scores on club 59 monthly audit.
• Being the primary contact for all memberships and associated administration.
• All relevant reporting information daily.
• Following up on any lead and progress to membership status.
• To liaise closely with the Leisure Club Team and colleagues in order to sell the product and experience effectively.
• To deal with complaints/problems politely and make every effort to resolve these.
• To be commercial ‘savvy’ and aware of all promotional activities to ensure they are correctly implemented and to support centrally driven promotional activity.
• To meet all sales targets and carry out effective sales tours selling all benefits of our club. Further, add value to overall hotel performance through teamwork.

About You

The Ideal candidate will have experience in sales and Leisure.

You Will Also Be

• A confident communicator at all levels.
• Methodical - accurate & ability to work on own initiative, with outstanding attention to detail.
• Computer literate.
• Sales focused and enthusiastic, with excellent customer service skills.
• Flexible and capable of working well within a team.

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing Our Appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.