Membership Account Manager - UK, International and Independent

Join one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. Winning 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7 star rating from over 100k reviews, The National College is globally recognised as a leader in the EdTech space.

We are looking for a Membership Manager - Key Accounts to join the National Education Group team.

The Membership Manager - Key Accounts will account manage key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.

Key Responsibilities:

• Account manage allocated Key Account Customers (Retention, Renewal, Cross-Sell, Upsell, and Referral) to ensure personal and company KPIs are achieved and increase Customer Advocacy.
• Work with the Key Account Manager to support work on renewals and cancellations.
• Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
• Provide effective and timely communication with customers on queries, invoice issues, and cancellation requests.
• Maintain relationships with Key Account Customers' teams to understand customer needs and feedback to the Manager of Key Accounts.
• Accurately forecast renewals and report to the Manager of Key Accounts.
• Ensure all company systems are updated and conversations are logged and documented.
• Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements, working alongside the Director of Customer Success to champion change.

Minimum Requirements:

• Experience in working in a renewals team or similar customer-focused teams.
• Understanding of the renewal process and customer.
• Effective communication and interpersonal skills, with the ability to build relationships and influence.
• Results-oriented with a record of accomplishment of meeting or exceeding renewal targets.
• Proactive and solutions-oriented mindset, with the ability to identify and address potential issues before they escalate.
• Familiarity with CRM systems, preferably HubSpot, and other relevant tools to manage and track customer renewals.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience within the Education or EdTech industry preferred but not essential.

Compensation and Benefits:

• Salary between £23,400-£25,000.
• Hybrid working, with regular collaboration days in our Sheffield HQ.
• Opportunity to work at an established but rapidly growing EdTech scaleup.
• NEST Pensions scheme.
• Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually.
• Access to company Life Assurance scheme.
• SmartHealth - access to 24/7 virtual GP, mental health support, financial advice, and more.

Who are The National College?

The National College is a fast-growing and innovative EdTech business headquartered in Sheffield. We are a market-leading and multi-award-winning provider of professional development and software tools that support over 45,000 schools worldwide to ensure compliance and drive up standards. Our cutting-edge platform has revolutionised online training and now boasts the world's largest professional development library for educators!

The National College is part of the National Education Group.