Member Services Manager

Essential Employment; Trowbridge; On-site; GBP 53,000; Full time

Job description

Member Services Manager needed in Trowbridge

The salary is £52,759.00

This is a permanent role

The reference number is: RQ1501720

The successful candidate will provide leadership to the benefits administration team to ensure that a responsive, efficient, innovative, customer-led service is provided to all scheme members and employers.

To manage the benefits team to ensure a high-quality service is provided to all its Members and employer bodies. Support the team in developing their understanding of the rules of the pension schemes they administer, as well as wider pension-related legislation and guidance. Provide advice and expertise for all non-standard members’ queries that require escalation to ensure they are resolved in a timely manner and that the service targets outlined in the Fund’s Administration Strategy are met.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.