Member Services Manager

We are working closely alongside a Local Authority in Wiltshire to assist with the Permanent appointment of a Member Services Manager. Please apply with your CV for immediate consideration.

Rate of Pay: £52759.00 - £55143.00 per Annually

Summary:

We are looking for an experienced and customer-focused Member Services Manager to lead the operations and delivery of member services within our Pensions team. You will manage a team dedicated to providing high-quality support to pension scheme members, ensuring services meet legal requirements, industry best practices, and internal standards.

Responsibilities:

• Manage the day-to-day delivery of frontline member services.
• Oversee and drive improvements in processes, systems, and service levels.
• Lead, develop, and motivate a team of Member Services Officers.
• Collaborate with internal departments to ensure a seamless customer experience.
• Monitor performance against KPIs and implement corrective actions when needed.
• Maintain compliance with pensions legislation, data protection, and internal policies.

Qualifications:

• Professional qualification in pensions or management (e.g. PMI, ILM) (desirable).
• Strong knowledge of pension scheme operations and regulatory frameworks.

Experience:

• Proven experience in pensions or similar regulated customer service environment.
• Experience managing people and performance.
• Excellent communication, coaching, and stakeholder management skills.

Please note:

• You should be available to work immediately or at short notice.
• You should have the right to work in the U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer-term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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