Meetings & Events Planner

An exciting opportunity to join an award-winning events team and work at the spectacular Spine building in Liverpool, selling one of Liverpool’s most popular conference and events venues, Spaces at the Spine.

Located in the Knowledge Quarter, Paddington Village, The Spine is the new northern home of the Royal College of Physicians, with a dynamic events venue, Spaces at the Spine, located at the top of the building.

You will be part of an experienced and dynamic team working at the venue. Your role as a Meeting Planner will be to develop and grow the external commercial conference and event business and convert leads to fill unsold space. The role will include planning physical, hybrid and virtual events to maximise income and support meeting revenue targets. You will work directly with the Business Development Manager, as well as your fellow event planners supporting all aspects of sales, administration, database management, and client liaison. The role may also include the planning of events for internal bookings and RCP Members and Fellows social events from time to time, as well as networking your own and existing accounts. You will engage with past users to develop new leads and should be commercially aware of profitable business and current industry trends.

About the Commercial Meetings & Events department

The Commercial Meetings & Events department at the RCP is an award-winning venue team, responsible for letting the venue facilities for events both in London and in Liverpool, the proceeds of which go back to supporting the important work the RCP does, including the delivery of high-quality patient care.

Responsibilities include

• Liaising with customers from the initial enquiry stage, right through the customer journey to post-event follow-up including for physical, hybrid, and virtual events.
• Arranging and conducting client venue visits, handling enquiries, and following up with detailed proposals.
• Demonstrating an in-depth knowledge of the product, pricing, and packages on offer.
• Demonstrating commercial awareness in order to successfully negotiate with customers to win their business.
• Ensuring the successful delivery of events, by communicating, coordinating, and compiling event details and liaising with the event operations and front of house teams.
• Preparation and processing of accurate deposits and invoices.
• Generating and reporting on activities as required.
• Yield management, ensuring up-to-date activities and maintenance of accounts in the CRM system.
• Creating and managing Key Account plans.
• Delivering a consistently high level of customer service.

Your experience

• Educated to A-level, or equivalent, and relevant experience with the ability to demonstrate the level of skills and knowledge required for the role.
• Working in a direct planning role within the hospitality/events industry specialising in conferences, meetings, dining, and events.
• Working knowledge of Microsoft Office applications.
• Being commercially aware of finance and working in a profitable business.
• Proving a high level of customer service to external clients.
• Having knowledge of food and beverage in the context of the hospitality and events industry.
• Ability to prioritise your own workload and complete tasks with a high level of accuracy.

The RCP offers

Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:

• 27 days holiday per annum, plus bank holidays
• Group personal pension plan with 7% employer contribution
• Interest-free season ticket loan
• Life assurance
• Annual pay award
• Flexible working hours - up to 2 days working from home each week (depending on the needs of the business)
• Employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• Occupational health team – includes employment and work-related health assessments, health checks, and work station assessments
• Cycle to work scheme
• Health cash plan
• Professional training and development opportunities
• Enhanced maternity and paternity pay
• Staff discounts platform – including discounts on cinema tickets and a range of high street brands

How to apply

To apply, please submit your CV and supporting statement online via the ‘apply now’ button. Your supporting statement should outline how your skills and experience meet the job description.

Closing date: 5pm, Monday 27 January 2025

Interview date: Week commencing 3 February 2025

The RCP positively encourages applications for suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people - our members, our staff, our volunteers, and leaders. We educate, influence, and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. That's why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us.

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