Meeting Room Coordinator

JPMorgan Chase; London; On-site; GBP 80,000 - 100,000; Full time

Job description

Are you passionate about delivering exceptional service and creating memorable experiences? Join our diverse and talented Client and Conference Centre team in London as a Meeting Room Coordinator. This role offers the opportunity to collaborate with a wide range of professionals and make a significant impact on our internal stakeholders, clients, and employees. Be part of a team that values innovation, efficiency, and excellence in service delivery. Elevate your career by contributing to a world-class event experience.

As a Meeting Room Coordinator in the Chief Administrative Office - Amenity Services, you will be an integral part of our Client and Conference Centre team. You will collaborate with a diverse group of professionals to deliver first-class service to our stakeholders, clients, and employees. Your role involves ensuring seamless event experiences by effectively communicating clients' needs to our vendor partners and external teams. Join us in a professional, flexible, and proactive environment where your contributions are valued.

Job Responsibilities:

1. Staff the Conference & Client Centre Reception Desks during opening hours, ensuring coverage and adherence to procedures.
2. Manage meeting and event enquiries through the online booking system, ensuring accuracy and timely confirmations.
3. Plan and coordinate events from reservation to billing, as assigned by the Business Manager or Event Planners.
4. Liaise with bookers to confirm event requirements and take ownership of event logistics.
5. Prepare detailed daily set-up work sheets for Operations, Audio Visuals, and Food & Beverage teams.
6. Coordinate client and host needs, managing changes and cancellations with relevant teams.
7. Seek opportunities to enhance service delivery and introduce innovative ideas.
8. Provide accurate and timely information, seeking specialist support when necessary.
9. Review upcoming event details during daily function meetings.

Required Qualifications, Capabilities, and Skills:

1. Experience in customer-facing roles.
2. Strong interpersonal and communication skills, both oral and written.
3. Highly organized with the ability to manage multiple tasks and prioritize effectively.
4. Flexibility to thrive in a fast-paced, dynamic environment.
5. Self-motivated, collaborative, and results-driven team player.
6. Ability to perform well under pressure and meet deadlines.
7. Ability to foster positive working relationships within a diverse team.
8. Proactive, polite, and solutions-focused approach to resolving issues.
9. Proven track record of delivering high-quality service.

Preferred Qualifications, Capabilities, and Skills:

1. Experience working within a busy and diverse team.
2. Demonstrates a proactive approach to enhancing service delivery.
3. Ability to independently resolve issues and appropriately escalate when necessary.
4. Experience in event planning and coordination.
5. Familiarity with online booking systems.
6. Strong attention to detail and problem-solving skills.
7. Ability to adapt to changing priorities and work environments.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.