MEETING & EVENTS SALES CO-ORDINATOR

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Birmingham; On-site; GBP 20,000 - 30,000

Job description

Be Yourself - Be Leonardo

At Leonardo Hotels, we are recruiting for a Meeting & Events Sales Co-ordinator to join our great team in Meeting and Events. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a memorable stay with us.

As a Meeting & Events Sales Co-ordinator

We want you to be responsible for managing all aspects of the Meeting & Events department. Maximise the profitability of meeting and events operations through effective cost controls and supplier negotiation. Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values.

What we want you to:

• Be self-motivated and self-confident in all aspects of guest relations.
• Have the ability to prioritise and delegate work whilst also providing training and support.
• Be courteous and focused on providing a consistently high standard of service.
• Be standards driven and detail orientated.
• Have the ability to multitask in a fast-paced environment.

The job:

• Deal with all meeting and event enquiries, whether they arrive by email, phone, fax, walk-in or at the Meet At desk.
• Be responsible for updating S&C with accurate and relevant information as well as producing any reports that are required in order to measure progress and opportunity.
• Ensure the function sheets are distributed to the relevant departments in a timely manner, paying particular attention to the content detail.
• Daily conference billing.
• Investigate any queries with regards to charges and billing.
• Ensure all brochure requests, information and relevant details requested by clients are sent out.
• Ensure all confirmations and relevant details are filed away. Be responsible for maintaining C&B files.
• Attend weekly revenue and operations meetings, ensuring all relevant figures are up to date.
• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
• Deal with complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
• Take the lead for ensuring that all site inspections are fulfilled professionally.
• Be familiar with sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up.
• Carry out the company's customer relations policy and communicate hotel services to guests.
• Maintain high standards of self-presentation at all times.
• Actively participate in any training and personal exercises designed to improve standards and performance.
• Work in accordance with Standard operating procedures for the department.
• Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management.

Why come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

Some of the great benefits of working for us include:

• Varied and interesting work - no day is the same.
• Flexible working hours - shift working is what we do but not split shifts – we want you to have a work-life balance too.
• Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result).
• Birthday cards every year - we celebrate everything.
• The opportunity to work for a well-respected brand where people development is at the heart of our culture.
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
• A smart uniform.
• Meals on duty.
• Monthly engagement activities - we like to have fun while working hard.
• Annual Charity Event Day - we help and support our communities.
• So many training courses that your brain may not be able to squeeze them all in.
• Employee of the month earning you a little bonus and fame for the month.
• Leo Points – earn points and claim them back on gifts that you want.
• Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days.
• Sensible benefits that could save you money - Pension Scheme, Life assurance, wellbeing support, wedding leave.

About Leonardo Royal Hotel Birmingham

This high-rise hotel is a 3-minute walk from the International Convention Centre and a 14-minute walk from Birmingham New Street train station. The classic rooms feature desks, free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities. Upgraded rooms add panoramic city views. Amenities include a relaxed lobby bar, a grill restaurant, and a coffee shop. There are also 20 meeting rooms.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality - it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system - these range from vouchers to a well-deserved day off!