Meeting and Events Operations Manager

The Grand Hotel Birmingham; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job description

Consider yourself a little bit Grand?

We are looking for a Meeting and Events Operations Manager to join the ever-growing team at The Grand Hotel.

This hands-on role will assist in leading a team of over 40 team members to deliver quality and excellence across all conferences, events, weddings, and Grand Ballroom banquets throughout the year.

What You Will Do

• Lead from the front to achieve quality, lifestyle luxury and ensure efficient and effective running of the day-to-day operations across the department.
• Internal management and overall responsibility of payroll, stocks, employee management, and profit and loss statements concerning all meeting and event business.
• Represent the meeting and events department within the hotel management team and take ownership for being the ‘voice’ for the food and beverage operations across all conference and event spaces.
• Monitor, develop, and analyze team member performance and provide both positive and constructive feedback in a professional and non-emotional manner to support successful and smooth hotel operations, including competitions, personal development plans, and product knowledge.
• Develop strong and long-lasting relationships with all other departments to support consistency and deliver excellence to our guests and clients without exception.
• Facilitate and coordinate internal and external training opportunities for all team members.
• Ensure complete guest satisfaction in every visit and encourage rebookings in line with the hotel’s brand and image.
  
  

Ideal Candidate

• Experience running high-end meetings and events across esteemed city center venues.
• Strong knowledge of meeting and event basics, including setups, operations, forward planning, and client liaisons.
• Experience in managing and coordinating a team across a busy, vibrant 5* hotel operation.
• A keen eye for detail and a sense of luxury without compromise.
• A proactive team player who is confident in leading a team as well as representing the meeting and events operations in a management capacity.
• Thorough, regimented forward planning to ensure successful delivery of all events and no exposure to the business or the team.
• Positive relationships with local suppliers, agencies, and local companies.
• Engage all team members into the departmental success.
  
  

Benefits

• Competitive colleague and friend & family rates for overnight stays at the hotel.
• 50% employee discounts on food and beverage at hotel outlets.
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel, and leisure activities.
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team.
• Free meals on duty in our dining facilities.
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support.
• Rewards and recognition for living and breathing our company values.
• Monthly employee recognition and rewards programme.
• Regular team appreciation events, including employee parties throughout the year.
• Career development opportunities – including access to apprenticeship programmes.
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay.
• Uniform provided.