Medicines Homecare Team Leader

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

An exciting opportunity has arisen to join our Medicine Homecare Team, based at Morriston Hospital.

We are looking to recruit 2 full time positions.

The successful candidates will need to have experience of managing staff and have knowledge of administration processes. Candidates will need to be able to organise and prioritise own workload and work on their own initiative.

The ideal candidates would have some background knowledge of Medicines Homecare (full training will be given), office administration experience and able to demonstrate experience for Microsoft Office applications (inc Word, Excel, PowerPoint).

Candidates must have a commitment to ongoing personal development and demonstrate leadership skills with the ability to motivate effective team working.

Main duties of the job

Duties will include:

• Training staff and ensuring SOPs are up to date and accurate.
• Organising daily activities of higher clerical officers.
• Ensuring confidentiality is adhered to in accordance with General Data Protection Regulation (GDPR).
• Scrutinising prescriptions for compliance and accuracy and raising any errors/omissions with the relevant pharmacist/clinic to resolve them.
• Creating orders in accordance to standard operating procedures.
• Liaising with clinical teams regarding patient’s treatments.
• Scrutinising and processing invoices/Proof Of Deliveries/credits and raising enquiries where necessary with homecare providers in relation to errors/omissions/clinical queries, adhering to standard financial instructions and contractual obligations.
• Providing administration support to specific areas within the Integrated Pharmacy & Medicines Management Directorate as required.
• Providing and distributing reports for specific areas of work to the relevant teams.

If you are driven, enthusiastic, and are suitably qualified, this post will offer an exciting new challenge.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

The Medicines Homecare Team Leader will be responsible for day to day management of a team of higher clerical officers, coordinating administrative services to ensure deadlines and targets are achieved.
Providing a comprehensive, professional, highly efficient and confidential administrative/secretarial service to the relevant Pharmacy management team across the full range of their responsibilities, and as part of the Unit Personal Assistants Team will be the channel for communication between the Senior Management Team, colleagues within ABMU Health Board, Senior colleagues in NHS organisations, members of the public, the Welsh Government and other external partners.
The post holder will handle highly confidential and sometimes very contentious and sensitive information of a personal, financial and political nature and will therefore be relied upon to observe and comply with specific and implied confidentiality rules and policies.
Be required to work independently, using own initiative, within clearly defined occupational policies and protocols referring to the Medicines homecare Manager where appropriate.

Person specification

Qualifications & Knowledge

• Level 3 vocational or equivalent training
• 5 GCSE’s / O levels or equivalent experience
• Commitment to on-going personal and professional development

Experience

• Previous experience in a Reception or Team Leader Role
• Ability to lead and manage a team successfully
• Demonstrate leadership skills and ability to motivate effective team working
• Experience of working in an office environment and/or Pharmacy department
• Experience of dealing with enquiries and follow up action
• Able to demonstrate proficiency and evidence of experience for Microsoft Office applications (inc Word, Excel, PowerPoint)
• Experience of working with NHS IT systems, e.g. Myrddin, PIMS, DATIX
• Experience of working with and reporting from database and spreadsheet applications
• Experience of collating audit reports
• Previous experience of working in the NHS or other public Sector organisation
• Understanding of health and safety regulations
• Has experience in working with staff timecards and procurement systems
• Experience of stock control
• Experience of policy and procedural development

Aptitude and abilities

• Knowledge of specialist functional/medical/legal terms
• Ability to communicate effectively using a variety of media
• Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
• Knowledge of data protection legislation
• Excellent organisational skills and confident/polite telephone manner
• Able to work on own initiative
• Maintain confidentiality
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
• Articulate and assertive decision making skills
• Knowledge of Relevant ABMU HB Policies & Procedures
• Ability to develop and maintain systems and quality standards
• Willingness to learn new skills especially in IT
• Knowledge of NHS / CFT Human Resources personnel policies and procedures
• Evidence of personal development

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.

Employer certification / accreditation badges

Name Grant Pearce or Claire David Job title Medicine Homecare Manager Email address Grant.Pearce@wales.nhs.uk Telephone number 01792 703217 Additional information

For further details / informal visits contact:

Grant Pearce or Claire David
01792 703217
SBU.homecareservices@wales.nhs.uk