Medical Typist / Clerical Officer

Cwm Taf Morgannwg University Health Board; Maesteg; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Summary

This post is fixed term for 6 months to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

To contribute to the provision of healthcare provided by Cwm Taf Morgannwg University Health Board. To provide confidential audio typing and administrative support to all service users of the administration and medical typing service within Maesteg Community Hospital.

This will be complemented by a full range of administrative duties provided by the post holder, ensuring that timely communication is undertaken to allow patients to experience a smooth journey within the health care setting at all times.

The post holder will deal with enquiries and implement procedures guided by standard operating procedures.

Main duties of the job

The Medical Audio Typist / Clerical Officer will provide a comprehensive and confidential service across a range of clinical specialties.

The post holder will demonstrate excellent interpersonal and communication skills liaising with patients, relatives, carers, Consultants, multi-disciplinary team & colleagues within the organisation and external partners.

About Us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We Live By Our Core Values

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but of the diverse communities that we serve.

Job Description

Job responsibilities

• Use advanced keyboard skills and medical terminology to audio type and process clinical letters, discharge summaries, medical or legal complaint reports and correspondence to patients, GPs, other NHS departments, Cwm Taf Morgannwg University Health Board management and outside agencies.
• Follow-up on verbal instructions given either by dictation, e-mail, telephone or face to face.
• Ensure WPAS (Welsh Patient Administration System) is updated with accurate information of every patient contact.
• Assist in the co-ordination and progress of the patient pathway by ensuring referral for diagnostic tests are progressed in a timely manner and ensuring patients follow up appointments are communicated with the medical records team appropriately.
• Ensure copy letters, results and all related correspondence are filed accurately in the patients' hospital notes.
• Update the patient information system accordingly to reflect the current position within the patient referral to treatment pathway.
• May be required to receive abnormal investigation results over the telephone, accurately recording the details before informing the Consultant or senior member of the medical team and carrying out any instructions given in regard to same.
• Use patient information systems and clinical information systems fluently adhering to IT security processes.
• Deal with enquiries from within Cwm Taf Morgannwg University Health Board and extended NHS and outside agencies relating to patient management and provide clear communication when liaising with the multi-disciplined team.
• Use the faxing, scanning & email process proficiently, adhering to the Data Protection Act / GDPR at all times and in-line with the Cwm Taf Morgannwg University Health Board policies in accordance with confidentiality.
• May be required to assist the co-ordination of patient pathways by ensuring patients are booked appropriately and in a timely manner.
• Deal sensitively with patients/relatives presenting with a query or complaint and have the ability to defuse informal complaints and depending on the enquiry, reassure patients, and where necessary seek advice whilst accurately recording the time, date and nature of the call.
• Retrieve, receive and return case notes.

Person Specification

Qualifications
Essential

• RSA 3 or equivalent
• Demonstrate a good knowledge of medical terminology

Experience
Essential

• Extensive experience of working within a busy team
• Previous experience or working as a secretary or similar within a healthcare setting

Aptitude
Essential

• The ability to show attention to detail and accurate typing skills

Desirable

• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Cwm Taf Morgannwg University Health Board

Address
Maesteg Hospital
Neath Road
Maesteg
CF34 9PW

Employer's website
https://joinctm.wales/