Medical Secretary - Plastic Surgery

Torbay and South Devon NHS Foundation Trust

We are looking for an enthusiastic member of staff to join our existing secretarial team within the Head and Neck Department as a Medical Secretary to our Plastic Surgery/Skin Oncology service within the Head and Neck Team.

The ideal candidate will have proven admin experience, be willing to audio type, and be able to provide excellent customer care.

We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system.

Experience of using Microsoft applications would be advantageous. We would expect the candidate to have proven relevant experience of working in a similar role.

If you are a good communicator and can work both independently and as part of a team we would like to hear from you.

Main duties of the job

• Responsible for providing in-depth administrative support to the Plastic Surgery clinical team and the wider department.
• Tracking of investigations including those on Oncology pathways, audio typing of clinics, and ensuring all RTT and outcomes are completed accurately.
• Assist with telephone enquiries from patients, GPs, and other agencies in a courteous and helpful manner, liaising with medical staff and other departments as necessary.

About us

The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry, and Plastic Surgery.

The Head and Neck service is very busy, and the secretarial team is key to ensuring things run smoothly and efficiently.

It is therefore imperative that each member of the team works well under pressure and as a team player, but equally important that they are able to work independently and prioritize workload effectively.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.

For an informal discussion please contact: Rachel Murphy.

Job responsibilities

Full vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Essential and desirable

• Good standard of education - Maths and English GCSE / Equivalent.
• Typing to RSA II / OCR II (WPM 40).
• Experience of secretarial / admin duties.
• Knowledge of Microsoft software.
• Able to communicate effectively with all.
• Customer care.
• Ability to work on own and as part of a team.
• Audio typing experience.
• Knowledge of Trust patient admin systems.
• Understand RTT.
• Medical Terminology.
• Previously worked in a hospital / medical setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust

£24,071 to £25,674 a year per annum pro rata.