Medical Secretary/Pathway Co-ordinator

Sheffield Teaching Hospitals NHS Foundation Trust

The successful candidate will be required to provide comprehensive secretarial support to the Cardiothoracic Surgical Team and its Consultants which sit within Cardiothoracic Services at the Northern General Hospital.

You will need to have the ability to work entirely independently whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP's, patients and patient relatives, dealing effectively and efficiently with their enquiries.

To be successful in your application you will need to be able to work on your own initiative with a good standard of education, experience of an office-based role, good sound secretarial, typing and IT skills with excellent verbal and written communication skills along with a clear understanding of patient confidentiality and the 18-week RTT pathway.

Main duties of the job

• To undertake a comprehensive medical secretarial service to the consultant and his/her team including time management
• To maintain quality and up to date patient case notes which include entering clinic comments and acting upon the instructions therein
• To be responsible for the delivery (typing) of accurate clinical letters and discharge summaries
• To act as an initial point of contact for GP's, other consultant's medical staff, health care professions, patients etc.
• Monitor results and chase outstanding results when necessary to ensure patient pathways are managed accurately and in a timely manner
• Ensure RTT pathways are correctly completed on Lorenzo in real time
• Monitoring the waiting list at regular intervals to ensure patients are treated in line with national waiting time targets.
• To receive and deal with a range of telephone enquiries from all disciplines effectively
• Participate in covering MDT meetings as and when required.
• To take accurate messages related to consultant/secretary i.e. patient enquiries
• Participate in mandatory training and IPR's in order to meet the requirements of the Knowledge and Skills Framework
• Actively contribute to the smooth running and development of the department by sharing, discussing and implementing new ways of working with colleagues and directorate staff

About us

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

• Educated to GCSE (or equivalent experience/ qualifications) including English grade C/4 or above or able to demonstrate the competencies required to carry out this role.
• RSA/OCR stage III (or equivalent qualification/experience) word processing or audio typing

Experience

• Effective patient/customer care and telephone skills
• NHS and/or Local Authority (Social Care) experience
• An understanding of basic medical terminology

Further Training

• Competent confident use of IT packages, in particular Microsoft Windows - including Word, Excel and Outlook
• End user training on PAS system
• Appropriate training on other Trust Patient Information systems
• Proven evidence of organisational skills with ability to work using own initiative and without supervision
• Ability to work to conflicting deadlines
• Ability to organise and prioritise own workload and adapt to change.
• Ability to work as a member of a multidisciplinary team and independently
• Ability to work to agreed quality standards
• Understanding of the reasons for and ability to maintain the highest standards of confidentiality
• Ability to understand and respond to the needs of customers from diverse backgrounds
• Interest in developing role and looking for opportunities to improve working practices
• Ability to contribute to development and improvement of processes and procedures
• Ability to take minutes/notes of meetings reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £26,530 to £29,114 a year pro rata for part time staff