Medical secretary

NHS; Torquay; On-site; GBP 10,000 - 40,000; Part time

Job description

Torbay and South Devon NHS Foundation Trust

The Respiratory service provides inpatient and outpatient care for patients with chronic lung diseases. This role is to provide a comprehensive and high-quality administrative service to the Respiratory department, with a particular focus on supporting the specialist Tuberculosis service.

The most rewarding part of this role is providing a high standard of administrative assistance to the clinical team, other departments, and patients.

You will work with very little supervision, prioritising and managing your own workload on a day-to-day basis.

Part-time and flexible working considered; temporary secondment could be available subject to your current manager's agreement.

Main duties of the job

Communication and working relationships

• This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
• To ensure patients are treated with courtesy, dignity, and respect.
• Communicate effectively in writing and verbally with:

Internal:

• Consultants
• Nursing staff
• Medical personnel
• Admin and clerical staff
• Ancillary staff
• Management
• Across the Trust

External:

• Patients and carers
• Members of the general public
• GP Practices
• Other hospitals both in and out of the district

About us

The Respiratory Department at Torbay Hospital is based in the Heart and Lung Unit. We are a multi-disciplinary team, collaborating with other Consultants, Respiratory Physiologists, Nursing Staff, Administrative teams, Specialty Doctors, and Specialist Registrars.

We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the lungs.

You will be joining a supportive and dynamic team, who are committed to continuously improving the service for our patients.

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications and training

• Good standard of general education to include GCSE in Maths and English or equivalent.
• Proven accurate typing.
• Medical terminology qualification.
• Typing to RSA II/OCR II or equivalent level of speed and accuracy (40wpm).

Knowledge and experience

• Experience in a similar secretarial role.
• Ability to use medical terminology appropriately.
• Good knowledge of Microsoft Office software.
• Proven experience of providing a customer-focused service.
• Proven relevant experience in a busy office environment.
• Knowledge of hospital systems, i.e., PAS, Infoflex, Cyberlab, Unit4.
• Knowledge of medical records.
• Proficient in the use of internet and email.
• NHS experience.

Specific skills

• Good telephone manner.
• Ability to prioritise own workload and achieve strict deadlines.
• Ability to communicate effectively with patients, relatives, and all grades of hospital staff both verbally and in writing.
• Ability to work as part of a team or independently within a team environment.
• Ability to type letters of a distressing nature.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Respiratory Heart and Lung, Torbay Hospital