Medical Secretary

Northern Care Alliance NHS Foundation Trust

An exciting opportunity has arisen for a Medical Secretary to join us.

With demand on our services at an all-time high, the role our department provides has never been more critical.

We can offer you the chance to make a difference to people in our local communities, hybrid working and career development opportunities.

We have positions available to support the Dermatology Service based at Salford Royal Hospital/Turnpike House in Salford.

Main duties of the job

As a Medical Secretary your main duties will cover:

• Medical audio transcription of clinical correspondence;
• Carry out administrative instructions dictated in the correspondence including booking appointments via the Booking and Scheduling Department.
• Update NPSA16 investigation tracker following transcription of correspondence.
• Deal with internal and external telephone enquiries from patients, staff and external agencies.
• Undertake routine office duties including printing, scanning and filing.
• Organising your workload to meet our KPI's. To do this we need you to:
• Be able to prioritise your workload effectively.
• Pride yourself on being organised.
• Be confident using a computer and Microsoft Office.
• Have an excellent telephone manner.
• Be able to communicate effectively and manage patient expectation.
• Strive to give our patients an excellent customer service.
• Be enthusiastic, resilient, confident, and committed.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

Person Specification

Qualifications

• Word processing - Qualified to RSA III/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 98% accuracy)
• AMSPAR Medical Secretarial Diploma
• City and Guilds Certificate in Medical Terminology, or equivalent demonstrable skills/experience

Experience

• Experience of using Microsoft Word and Microsoft Outlook
• Experience of successfully working within tight time frames and to deadlines
• Experience of audio typing
• Experience of providing secretarial services in a hospital environment
• Experience of using digital dictation systems
• Experience of medical audio typing

Knowledge

• Knowledge of medical terminology within more than one specialty

Skills

• Advanced keyboard skills
• Good command and understanding of English, punctuation and grammar
• Ability to communicate in a clear and concise manner
• Understanding of the Data Protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northern Care Alliance NHS Foundation Trust

£24,071 to £25,674 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Home or remote working