Medical Secretary

Job Summary

Our Community Paediatric Team has an exciting opportunity for a Medical Secretary to join us on a full time or part time basis.

Your goal will be to provide a comprehensive secretarial service to the Paediatric Community Team for South Gloucestershire. You will act as an effective link across NHS staff, other departments, GPs, general public and other relevant bodies.

Our approach is family centered, with the voice of the child and young person featuring strongly throughout everything that we do. We believe in working in partnership with colleagues in primary and secondary care, public health, social care, education and the third sector to achieve the best outcomes for every child.

We Have The Following Positions Available

• 1 full time post
• 1 part time post (30 hours per week)

If you enjoy providing excellent secretarial service to ensure the best outcomes for children & families in your community, apply today!

Main duties of the job

• Provide comprehensive secretarial/administration support to the clinical and secretarial.
• Undertake any necessary photocopying, filing, and other administrative duties to ensure the efficient running of the office.
• To be responsible for the audio/copy typing of letters, reports, general correspondence and statutory assessments. To arrange and organise meetings as requested by/under the direction of clinical staff.
• To be responsible for requesting test results/investigations/medical records and x-rays as instructed by clinical staff, bringing to their attention any urgent results that need immediate action.
• To act as a contact point and liaise with patients, medical and nursing staff, police and social services, other agencies face to face and over the telephone dealing with queries.
• Ensure that the waiting list targets are met, and pending lists are maintained.
• Ensure that all clerical activity is recorded accurately for activity purposes in a timely manner.
• To effectively deal with professionals' incoming mail.
• Ensure effective diary systems are updated and maintained.
• To be responsible for recording and booking clinical outcomes, patient telephone follow up appointments on (EMIS).
• To assist in the training of new members of staff/colleagues.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Date posted
11 April 2025

Pay scheme
Agenda for change

Band
Band 3

Salary
£24,071 to £25,674 a year Pro rata, per annum

Contract
Permanent

Working pattern
Full-time, Part-time, Flexible working

Reference number
083-6948538-WW-B

Job locations
Patchway Hub
Rodway Road
Bristol
BS34 5PE

Job Description

Responsibilities
Job description Job responsibilities

Please see attached job description and person specification for a full list of responsibilities associated with this position.

Skills
Skills and Experience Essential

• Excellent interpersonal skills via telephone and face to face, with a variety of colleagues, carers / parents, professionals / agencies both internal and external e.g. consultants, GPs, health visitors, school health nurses, education, social services, multi-disciplinary team.
• Experience of working as part of a team and ability to plan activities of own role.
• Attention to detail to be able to complete tasks accurately and efficiently
• Previous secretarial experience
• Experience of using EMIS

Desirable

• Good organisational/prioritization skills, being able to meet deadlines as well as carry out day to day activities of role.
• Good oral and written communication skills e.g. ensuring messages are relayed and written down accurately.
• Awareness of policies and procedures regarding confidentiality and data protection and ensure that these are adhered to with regard to patient records and information requested over the telephone.
• To have the ability to work under pressure.
• To be able to deal with patient queries in a professional, polite, sensitive and understanding manner.
• Ability to work across sites in the wider BNSSG area.

Qualifications Essential

• RSA III typing qualification or equivalent
• Copy / audio typing experience
• Sound qualification in English language

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name
Sirona care & health CIC
Address
Patchway Hub
Rodway Road
Bristol
BS34 5PE
Employer's website
https://www.sirona-cic.org.uk/