Medical Secretary

Kensington and Chelsea, London, Greater London, England
W14

Role: Medical Secretary/Administrator - Primary Care

Location: Palace Gate Practice

Full-Time: 37.5 hours per week

Contract: Permanent - Monday to Friday

Salary: Up to £34k depending on experience

We are seeking a highly organized and experienced Medical Secretary to provide administrative and secretarial support within our prestigious GP Clinic. The Palace Gate Practice is one of London's most prestigious GP clinics and it cares for a wide range of patients from all over the world, many of them well known VIPs.

This role combines the responsibilities of a Medical Secretary and Administrator into one interesting role, ensuring the smooth operation of medical and administrative functions. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle confidential information with professionalism.

What you'll do:

• Provide high level secretarial and admin support to GPs and the wider team.
• Prepare medical reports, correspondence, and official documents while managing communications, including emails and telephone calls.
• Provide full secretarial support, handling sensitive information with confidentiality.
• Schedule referrals, arrange patient admissions, request investigations, and alert consultants to urgent results.
• Manage post and other correspondence, prioritizing tasks for independent resolution.
• Be responsible for the appropriate management of patient appointments and referrals and liaise with patients and hospital staff as required in order to facilitate this.
• Answer phone calls and send letters.
• Address patient queries and complaints, escalating them when necessary.
• Promote efficient service delivery, seeking opportunities for improvement and business growth.
• Maintain accurate consultant schedules and information on relevant platforms.
• Gather patient feedback to enhance service quality.
• Maintain and update patient records and confidential documents.
• Keep up to date with current policies and standard operating procedures.
• Be responsible for the opening and closing of the clinic and security of the site, issuing visitor ID badges and checking identities.
• In case of evacuation, collect the Visitor Book and provide this to the Fire Wardens.

What you'll bring:

• Proven experience in a senior administrative or medical secretarial role.
• Strong knowledge of medical terminology and healthcare procedures.
• Excellent organizational, multitasking, and time-management skills.
• Proficiency in medical software Emis Web (preferably) and office applications (MS Office, EHR systems).
• Ability to work under pressure and handle sensitive information with discretion.
• Strong communication and interpersonal skills.
• Certification in medical administration or a related field is desirable.

You will have a calm, patient, and polite telephone manner and the ability to explain sometimes complicated processes to our patients. The role is interesting and challenging; you will be properly trained and supported working onsite in a small and friendly team. Good computer skills are important, and experience in healthcare in a similar role will be an advantage.

The Palace Gate Practice is part of HCA, one of the world's leading healthcare providers. As such, we share the values of being committed to the care and improvement of human life.

Being a part of one of the largest providers of privately funded healthcare means our patients have direct access to the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group, we can offer you unrivaled opportunities for career progression through internal and external courses, as well as working conditions that prioritize both your mental and physical wellbeing.