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Medical Records Officer

NHS National Services Scotland

Wick

On-site

GBP 20,000 - 30,000

2 days ago
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Job summary

An established industry player in healthcare is seeking a friendly and enthusiastic individual to join their Systemic Therapies Unit. This exciting role involves working at Caithness General Hospital, where you will engage with the public, manage telephone inquiries, and support medical records. The position requires flexibility and the ability to work under pressure, with a commitment to providing exceptional service. If you are conscientious and eager to contribute to a positive work environment, this part-time opportunity is perfect for you. Join a dedicated team and be part of an organization that values compassion and teamwork.

Qualifications

  • Confident working with the public and handling telephone calls.
  • Ability to work under pressure and adapt to changing situations.

Responsibilities

  • Provide excellent customer service in a busy environment.
  • Handle telephone inquiries and assist with medical records.

Skills

Customer Service

Computer Skills

Communication Skills

Flexibility

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Applications are invited for this exciting role within the Systemic Therapies Unit at Caithness General Hospital. If you are friendly, enthusiastic, conscientious and flexible, we would like to hear from you. Applicants must be confident working with the public, using computers, handling telephone calls/enquiries and working under pressure. There will also be a requirement to work additional hours on a regular basis to cover staff absences in other areas within the department.

This is a permanent 12 hours per week post worked Wednesday – Friday afternoons.

Informal enquiries welcome, please contact Isabel More, Medical Records Manager– Tel: 01955 880371 or isabel.more@nhs.scot.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

ADDITIONAL INFORMATION FOR CANDIDATES

  1. You should apply for this post by completing the application process on Jobtrain.
  2. DO NOT upload a CV as this will not be used for short listing purposes.
  3. Posts close at midnight on the indicated date.
  4. For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
  5. To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
  6. Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
  7. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
  8. Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.
  9. We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.
  10. Once you have submitted your application form you will be unable to make any amendments.
  11. Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland.

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

Care and compassion
Dignity and respect
Openness, honesty and responsibility
Quality and teamwork

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.

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