Medical Receptionist-Front Desk

Lea Vale Medical Group; Luton; On-site; GBP 40,000 - 60,000

Job description

Job Summary

Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our long-standing, friendly surgery. This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC.

You will become part of our dedicated reception team and strive to ensure our patients receive the best possible service from the Practice. With good communication skills and the ability to respond sympathetically to queries and direct people appropriately, you will have strong organisational skills and be able to multi-task.

The role is part time 25 hours per week from 1:30pm-6.30pm. This is perfect if you like to keep your mornings free or would prefer to avoid the morning rush hour.

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

• Comprehensive induction
• Competitive Salary
• NHS Pension
• Support to guide your personal and professional development
• Excellent training opportunities

Main duties of the job

Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

You will be based on the front desk as the first point of contact welcoming patients who come into the surgery, so we are looking for someone who is confident and has an empathetic manner. You will have a caring approach and be hard working and motivated to provide the best patient experience.

About Us

We are a CQC outstanding rated practice who believes in delivering high quality primary care services through effective teamwork and constant learning.

We are looking for people who share the same teamworking ethics to join our team. Your skills and experience will be what make you suitable for this role but we are more interested in your ideas for the future! How you want to develop yourself and how that will improve our practice and the service we offer to our patients.

Job Responsibilities

• Greet and assist patients in person on a daily basis.
• Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
• Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
• Operate clinical computer system and maintain high quality data entry.
• Signpost patients as appropriate.

We Would Welcome Applications From

• Organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in all situations;
• Capable of remaining calm, with consistent accuracy and concentration under pressure;
• Strong IT and administration skills;
• Enthusiastic with energy and drive;
• Reliable and dependable;

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given.

Qualifications Essential

• Good level of education to GCSE standard or equivalent

Experience Essential

• Experience of working in a customer services/other front line situation
• Computer literate with excellent keyboard skills
• Self-starter, able to work on own initiative, following set procedures and protocol

Desirable

• Use of clinical system software eg. SystmOne
• Previous NHS experience ideally within a GP setting

Skills and Abilities Essential

• Advanced working knowledge of Office 365 applications
• Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
• An understanding, acceptance and adherence to the need for strict confidentiality
• Can plan own work and multi-task
• Able to accept and deal with a heavy workload

Desirable

• An enquiring mind with a willingness to learn new skills and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Lea Vale Medical Group

Address
Liverpool Road Health Centre
9 Liverpool Road
Luton
LU1 1HH

Employer's website
https://www.leavale.nhs.uk/