Medical Receptionist - Float Pool

Overview

This temporary position is responsible for greeting patients, answering the telephone, scanning pertinent patient data into the electronic medical record, checking patients in and out, verifying patient insurance and referrals, and scheduling appointments. Patient confidentiality must be maintained at all times.

Candidates should have availability Monday-Friday anywhere from 8am-5pm.

Responsibilities

1. Answer incoming calls and handle by transferring, entering a message in the EHR or paging doctors when appropriate.
2. Greet and arrive patients in a courteous and timely manner.
3. Check-in and check-out patients, perform EHR tasking responsibilities.
4. Register existing and new patients, verify demographics and insurance, determine insurance copays, and collect money and copays to send to the Medical Group, post all payments collected into IDX.
5. Retrieve the phones from the answering service at the beginning of each day and transfer phone lines to the answering service at the end of each day. Verify that the transfer went through correctly.
6. Schedule/reschedule clinic appointments via backfilling lists such as waiting lists, reminder lists, bump lists, etc.
7. Work/maintain task list in the electronic medical record and assist with reports as needed.
8. Check the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Ensure all information/paperwork is scanned into the patient’s chart.
9. Perform all other duties as assigned related to front office administrative duties.

Other Duties and Responsibilities

1. Give directions to patients and visitors.
2. Maintain order in reception room.

Qualifications

Must possess excellent written and verbal communication skills. Must be highly organized with an outstanding customer service attitude and have the ability to adapt and work under pressure. Prior experience working in a medical office setting is highly desired but not required.

Location

US-VA-Norfolk