Medical Receptionist 25 hours p/w

Be among the first applicants.

NHS

Kidderminster

GBP 20,000 - 30,000

Be among the first applicants.

3 days ago

Job description

Part-time Receptionist 25 hours p/w over 2 sites

As part of the reception team, the post holder will be expected to provide a professional service to patients and the wider practice team, maintaining a courteous manner at all times and assist with all routine administrative duties of the practice.

This is a busy and demanding role that will require excellent communication skills, flexibility, and IT skills.

There will also be the requirement to work additional hours as overtime or time in lieu to cover colleagues' leave. This role is ideally suitable for candidates able to commit to the Practice as their sole employer.

In return, we offer the opportunity to work in a rewarding role with a friendly, supportive team in a Practice rated good by the CQC.

Shift patterns to be confirmed, but you should be available to work from 7.30am-7pm. Shift patterns when confirmed will be fixed. Some weekend work may be available to support us during our Covid vaccination programme. Hours to be confirmed but will be at least 20 hours p/w.

Main duties of the job

The role includes booking patient appointments, welcoming and booking in patients to the practice, carrying out a variety of GP tasks and dealing with queries. There will be a requirement to maintain patient medical records and therefore some experience of working within a similar environment and using EMIS web clinical system (or similar) is desirable, though not essential as full training will be given.

About us

We are a large Practice with 15,500 patients working at our main site at Hume Street Medical Centre and our small dispensing branch site at Cookley Medical Centre.

Job responsibilities

AYLMER LODGE COOKLEY PARTNERSHIP

JOB DESCRIPTION

JOB TITLE: Medical Receptionist

ACCOUNTABLE TO: Practice Manager/Partners

MANAGES: Not Applicable

LOCATION: Practice Premises – will be required to work at 2 locations.

Main Responsibilities

As part of the Reception Team, the post-holder is expected to provide a professional service to both patients and doctors; maintain an efficient and courteous manner as a team worker, assist with all routine administrative duties of the practice to ensure a smooth patient/doctor relationship in the primary health care setting.

The role includes new patient registrations, patient appointments, practice visits, repeat prescribing processes, managing patient correspondence and laboratory results, and managing patient medical records.

The post holder is responsible for ensuring practice standards for patient-facing and administrative tasks are completed to accepted practice standards.

The post holder is expected to work collaboratively with the general practice team to meet the needs of the patients, ensuring that practice policies and procedures are followed and ensuring compliance with CQC Essential Standards of Care.

Key Tasks

Dealing with Patients ensuring the practice is responsive to patient needs
Ensure patients and visitors are received into the practice as efficiently and courteously as possible.
To answer telephone calls efficiently and courteously and ensuring that appropriate action is taken:

deal with patients' enquiries (e.g. results of tests, transport bookings, etc.) according to surgery protocols
relay messages to doctors/practice nurses, as appropriate
liaise with Nurse Practitioners and the Doctor on-call for requests for urgent appointments and visits

Operate an effective appointment system for the doctors and practice nurses:

make/modify/cancel appointments for patients
book follow-up appointments at the request of the doctor
'book in' patients for current surgeries
book new patient registration checks and other nursing procedures
enter details of new visits onto the clinical system
print visit summaries

Ensure patients' concerns are dealt with and addressed where possible at the time of enquiry, referring any issues you are unable to complete to the patient’s satisfaction to the Practice Manager.

To be aware of practice policies and protocols for patients raising concerns or making suggestions for improvement.

To report all incidences of abuse by a patient to the Practice Manager to enable these to be dealt with effectively in line with practice zero tolerance policies.

To actively participate in practice discussions and feedback on patient concerns to assist the practice in improving services for patients.

To promote the Family and Friends Test within the practice.

Patient Registrations

Advise patients on practice registration processes
Collate and check patient documentation
Advise patients if they are outside the practice boundary and provide information on alternative practices patients can consider registering at and NHS Choices website
Provide patients with new patient information and advice on how to book an appointment, register as a carer and obtain repeat medication
Process and complete Temporary Resident and New Patient forms
Update patient records for changes in contact number/next of kin etc.

Doctor/Nurse Administration support

Complete patient tasks allocated by GP/Nurses ensuring action is taken promptly and update patient records accordingly
Use EMIS communications systems for sending and receiving messages
retrieve letters/reports/notes, etc. as requested by doctors
To undertake to receive and give out appropriate forms, letters, specimen containers as instructed by the primary health care team
Scan and attach documents as per protocol and check scanned in documents for patient information received

Prescriptions (Medicines Management)

Issue repeat prescriptions as per Practice protocol
Give out prescriptions at the front desk ensuring patient confidentiality is maintained
Liaise with 'doctor on duty' to issue urgent prescriptions
promote use of online and electronic prescribing services to patients
Liaise with Prescribing Clerks/Senior Receptionists to resolve patient prescription queries

Health and Safety and Keeping Patients from harm

To comply with all health and safety requirements of the reception area and waiting room and practice fire procedures.
To be aware of child and vulnerable adult safeguarding procedures including local guidance and referral criteria.
To report and participate in practice audit and significant events ensuring the practice operates a no blame culture for incidents and near misses
To maintain patient confidentiality and accurate record keeping.

To comply with practice policies and protocols for the private patient fees received in reception, recording receipts for monies received.

Communication and Participation as a member of the practice team

To communicate and work effectively with all team members both within the practice with other agencies.
To recognize and understand the role and responsibilities of individuals working in the practice team.
To take responsibility for own developmental and training needs, including participation in practice training events and appraisal processes.

To report any issues of equipment breakdown and safety/risk within the practice to the Practice Manager without delay.

To keep the waiting room tidy and the reception area tidy ensuring all required forms, leaflets and timetables are available.

Practice Statements

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that agreed procedures are carried out to maintain a safe environment for patients, visitors, and staff.

Equality and Diversity

The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:

Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members and service users.
Recognize people’s needs for alternative methods of communication and respond accordingly.

Rehabilitation of Offenders Act

This post is exempt from the Rehabilitation of Offenders Act 1974 therefore, you are required to declare all criminal convictions, cautions, reprimands, or final warnings and a DBS (data barring scheme) check will be carried out on your behalf.

Person Specification

Experience

Good organization skills
Previous experience in General Practice

Qualifications

GCSE grade A to C or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.