Medical Receptionist

As a Receptionist at The Three Spires Medical Practice (based in Truro, Cornwall), you will help our patients feel comfortable when they phone or visit the Practice. You will use your empathy and customer service skills to welcome patients, answer the phones, deal with enquiries, and book appointments.

You will be someone who is calm, a great listener, and have the skills to explain sensitive information in a way that's easy to understand. You will have good IT and keyboard skills and ideally have experience in a healthcare environment or on a busy reception desk.

We are a busy, forward-thinking Practice with over 18,000 patients who are cared for by a team of dedicated GPs, nurses, HCAs, and physiotherapists. Working closely with your colleagues, you will ensure that our patients receive a positive experience each and every time they contact the Practice.

Main duties of the job

Working 27 hours per week, you will be confident in dealing with the public, over the telephone or face to face. You will have great communication and organisational skills.

Your hours will be: Monday 12:30 pm - 6:30 pm, Tuesday 8:00 am - 6:00 pm, Thursday 12:30 pm - 6:30 pm, and Friday 12:30 pm - 6:30 pm.

About us

The Three Spires Medical Practice is based in a purpose-built health park in the heart of Truro city centre. In addition to the usual GP services, we also provide minor operations, vasectomy, and well woman clinics. We have our own dedicated physiotherapy team who provide a Spinal Interface Service and MSK clinics and work with RCHT at Treliske Hospital in providing a dermatology 'see and treat' service.

Job responsibilities

Main Duties & Responsibilities:

• To answer incoming telephone calls in a prompt and professional manner, responding to each call appropriately and accurately, recording and relaying information as required.
• Provide patients with information as requested (at all times taking consideration to rules and procedures regarding confidentiality).
• To receive patients in the reception area, noting their attendance on the computerised appointment system and scheduling appointments as requested.
• Oversee and supervise the patient waiting area.
• Extraction of patient medical records.
• Produce computerised repeat prescriptions.
• To enter and update information on computerised systems including registration information.
• General and confidential filing, including records, reports, and mail.
• To collate and distribute post.
• General duties in connection with Practice administration.

Person Specification

Qualifications

• 3 X GCSE grades A-C including English and Maths or equivalent
• NVQ L3 Customer Service
• Certificate in medical terminology

Experience

• Previous customer service / reception / office experience
• Experience of working in a GP Practice.
• Previous Medical Receptionist experience.

Knowledge and skills

• Effective communication skills, both written and verbal.
• IT literate.
• Good and effective interpersonal skills.
• Working knowledge of clinical appointment systems.