Medical Receptionist

NHS; Tamworth; On-site; GBP 10,000 - 40,000

Job description

We are a friendly, busy GP Practice who are looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team. The aim of the role is to provide an efficient and effective reception service and assist with admin duties. Previous experience of working in a General practice is desirable but not essential. The post will be for 25 hours per week working 5 days Monday - Friday. You must be flexible to cover holidays and sickness at short notice.

Main duties of the job

Excellent communication skills - written and oral - strong IT skills - clear, polite telephone manner - effective time management - planning and organising - ability to work as a team member and autonomously - good interpersonal skills - ability to follow procedures and policy

About us

TRI-LINKS Medical Practice is a busy general practice located across 2 sites in Amington and Belgrave in Tamworth. We take pride in achieving high standards to support our patients and staff. We strive to provide excellent care by being honest, equal, accountable, respectable and being proud of our team.

Job responsibilities

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Refer to Community Pharmacy where appropriate.
Premises: Open up the reception / admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients. Keep all areas clean and tidy.
Ensure all confidential information / prescriptions are locked away.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Explain practice protocols to new patients and those seeking temporary cover and ensure procedures are completed.
Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action and deal with repeat prescription requests.
Follow up on any patients tasks requested by the Clinicians.
The role is very varied and interesting.
Enter patient information on to the computer as required.
Ensure that all new patients are registered onto the computer system promptly and accurately.
To provide general support to the Doctors, Practice Manager and Health Professionals involving general clerical work.
Input Patient Data ensuring correct read codes are used.
To maintain the computer clinic system in an accurate and secure manner.
To provide cover for members of the Reception team during periods of sickness and annual leave.
Any other duties deemed reasonable by the Partners / Practice Manager.

Person Specification

Experience

• Experience of working in Primary care.
• Experience of working with Emis Web desirable. However full training can be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£7.55 to £12.21 an hour. This role is paid in line with the NMW, which varies based on age.