Medical Receptionist

Job Summary

Experienced Medical Receptionist

Employer: Sunderland GP Alliance

Salary: £23,599.61 (pro rata if part-time)

Hours: 37.5 hours per week

Location: Washington, Tyne and Wear

Main duties of the job

We are currently seeking to recruit a permanent Medical Receptionist to provide a comprehensive reception service. Hours of work will be between 8.00am 6.00pm Monday to Friday. The post holders will be required to work flexibly across all SGPA practices as required. As well as greeting patients and carrying out general reception duties you will also be expected to process prescriptions and fully utilise EMISWeb and other IT systems.

Minimum Requirements:

• Experience of working in a NHS setting
• Working knowledge of medical reception duties

For Further Information, Or An Informal Discussion, Please Contact:

Kevin Doran, Assistant to Head of General Practice on 0191 543 8807 or at kevin.doran@nhs.net

About Us

In Sunderland, we have a vision to develop healthcare that is fit for the future. Sunderland GP Alliance, a not-for-profit organisation owned by the city’s GPs and representing over 250,000 patients, is part of that vision.

Job Description

Job responsibilities

To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.

Receptionists Will:

• Greet people in a professional and courteous manner
• Pass on relevant information and answer queries
• Assist people to access the services they need
• Undertake a variety of reception duties to assist in the smooth running of the Practice

Duties and Responsibilities:

• Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass on in a timely manner
• Organise home visit requests
• Deal with general enquiries and complaints
• To forward any queries relating to prescriptions to the Pharmacy Technicians
• Give out pathology results
• Register new patients and temporary residents and make up paper records
• Process deducted patients and send records to Primary Care Services Agency
• Greet and direct patients and visitors
• Organise translators
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Update the clinical system with information eg smoking, ethnicity
• Action change of address notification
• Any other filing, record keeping and distribution of documents as appropriate
• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMISWeb and other IT systems
• Monitor and check tasks and work flows
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and data bases up to date to ensure an efficient work flow
• Demonstrate duties to new or less experienced staff
• Resolve job related issues, including patient documentation and help resolve minor problems
• Photocopying
• Dealing with mail internal and external
• Attend meetings when required
• To work safely at all times in accordance with legislation and Practice policies and procedures
• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive

In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times. Working occasional extra hours may be required.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.

Conditions of employment:

Conditions of employment including hours of work, holidays etc are covered in your Contract of Employment. The staff handbook contains employment policies.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.