Medical Receptionist

We have a vacancy for a Medical Receptionist to join our friendly supportive team, doing a variety of work in our busy GP Practice.

They will provide a range of reception and administration duties using EMIS clinical system and Microsoft systems. Basic computer skills are essential.

We are looking for someone who has experience in a customer care environment, ideally medical and has energy, flexibility, reliability, enthusiasm, and is self-motivated with excellent communication skills.

This is an essential role, providing a welcoming, friendly, and professional service to our patients, staff, and visitors, face to face or via the telephone.

Any questions please email the Practice Manager at c.ramsey@nhs.net.

Main Duties of the Job

You will work alongside Doctors, Advanced Nurse Practitioner, Pharmacist, Practice Nurses, Health Care Assistants, other administrative staff, and the Newcastle Inner West Primary Care Network staff. Tasks will include dealing with patient queries both face to face and on the telephone, taking prescription requests, updating patient records, liaising with doctors on patient queries, reception work, telephone answering, booking patient appointments, and general clerical duties.

About Us

Fenham Hall Medical Group is a busy GP Practice with 8 Doctors, 1 Advanced Nurse Practitioner, 2 Pharmacists, 2 Practice Nurses, and 2 Health Care Assistants. The clinical staff are supported by the Practice Manager, Assistant Practice Manager, and 10 Administrative staff.

Our extended team consists of Mental Health Workers, Social Prescribers, Physiotherapy & Dietitian.

We are a teaching practice and host GP Registrars, Foundation Level 2 Doctors, and medical students.

Our current patient list size is 10,502, and the surgery is on a local bus route with parking.

We use the EMIS clinical system, and our last CQC rating was good.

Our vision is:

We aim to provide the best possible care for our patients in a safe and welcoming environment; our doctors and staff are approachable, respectful, and patient-centered.

Here at Fenham Hall Medical Group, all our employees approach their work with enthusiasm, where our patients are our priority!

Job Responsibilities

Full Job Description

JOB TITLE: Medical Receptionist

GRADE: As agreed

HOURS: 37.5 hours per week

DEPARTMENT: Reception

ABOUT Fenham Hall Medical Group - (GP Surgery, 5 partners and 10,500 service users/patients).

You must have experience in a customer care environment, ideally medical, and have energy, enthusiasm, and be self-motivated with excellent communication skills.

Main Duties:

• Maintaining a positive and consistent can-do attitude, treating everyone with dignity and respect.
• Directing enquiries to the appropriate people and understanding the callers' expectations through effective questioning.
• Handling difficult situations in a calm and professional manner.
• Processing mail/email/eConsult.
• Team player in multiskilling programme and all rotas.
• Scanning, filing letters and records.
• Flexibility in covering for sickness and holidays.
• Following protocols.
• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.
• Keep accurate records.
• Aware of practice policies and keep self-updated with change.
• Responsible for carrying out duties directed by clinicians or management.
• Keeping up to speed with changes implemented within the practice.
• Attend relevant meetings.
• Responsible for keeping training evaluation up to date.
• Responsible for closing premises securely when required.
• Produce your own annual personal development plan.
• Responsibility toward Health and Safety at Work Act.
• Following Infection Control Procedures.

This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post and must demonstrate flexibility.

Job Type: Full time

Salary: Depending on experience.

• On-site parking
• Sick pay

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Previous experience of a clinical system
• Able to deal with telephone enquiries
• Able to deal with face-to-face enquiries

Experience

• Previous experience of dealing with the general public
• Previous experience of working in a team environment
• Previous experience of a clinical system
• Able to deal with telephone & face-to-face enquiries