Medical Receptionist

We have a vacancy for a Medical Receptionist to join our friendly supportive team, doing a variety of work in our busy GP Practice.

They will provide a range of reception and administration duties using EMIS clinical system and Microsoft systems. Basic computer skills are essential.

We are looking for someone who has experience in a customer care environment, ideally medical and haveenergy, flexible, reliable and enthusiasm and be self-motivated with excellent communication skills.

This is an essential role, providing a welcoming friendly and professional service to our patients, staff and visitors, face to face or via the telephone.

any questions please email the Practice Manager c.ramsey@nhs.net.

Main duties of the job

You will work alongside Doctors, Advanced Nurse Practitioner, Pharmacist, Practice Nurses, Health Care Assistants, other administrative staff and the Newcastle inner West Primary Care Network staff. Tasks will include dealing with patient queries both face to face and on the telephone, taking prescription requests, updating patient records, liaising with doctors on patient queries, reception work, telephone answering, booking patient appointments and general clerical duties.

About us

Fenham Hall Medical Group is a busy GP Practice with 8 Doctors, 1 Advanced Nurse Practitioner, 2 Pharmacists, 2 Practice nurses & 2 Health care Assistants.the Clinical staff are supported by the Practice Manager,Assistant Practice Manager & 10 Administrative staff.

Our extended team consist of Mental health works, Social prescribers, physiotherapy & dietitian.

we are a teaching practice and host GP Registrars, Foundation level 2 Doctors & medical students.

our current patient list size is 10,502,the surgery is on a local bus route with parking.

we use EMIS clinical system , our last CQC rating was good.

Our vision is :

We aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred.

Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Date posted

05 December 2024

Other

Depending on experience

Contract

Permanent

Working pattern

Reference number

A0865-24-0001

Job locations

Fenham Hall Drive

Newcastle Upon Tyne

NE4 9XD

Job responsibilities

Full job description

JOB DESCRIPTION & PERSON SPECIFICATION

General Information

JOB TITLE: Medical Receptionist

GRADE: as agreed

HOURS: 37.5 hours per week

DEPARTMENT: Reception

ABOUT Fenham Hall Medical Group- (GP Surgery, 5 partners and 10,500 service-users/patients).

You must have experience in a customer care environment, ideally medical and have energy, enthusiasm and be self-motivated with excellent communication skills.

Our vision

We aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred.

Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Main Duties:

Maintaining a positive and consistent can-do attitude, treating everyone with dignity and respect

Directing enquiries to the appropriate people and understanding the callers' expectations through effective questioning

Handling difficult situations in a calm and professional manner

Processing mail/email/eConsult

Team player in multiskilling programme and all rotas

Scanning, filing letters and records.

Flexibility in covering for sickness and holidays.

following protocols

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise people's needs for alternative methods of communication and respond accordingly.

Keep accurate records.

Aware of practice policies and keep self-updated with change.

Responsible to carrying out duties directed by clinicians or management.

Keeping up to speed with changes implemented within the practice.

Attend relevant meetings.

Responsible for keeping training evaluation up to date.

Responsible for closing premises securely when required.

Produce your own annual personal development plan.

Responsibility toward Health and Safety at Work Act

Following Infection Control Procedures

General

• Input and extract information from Practice computer system (EMIS web).
• Observe Health & Safety Guidelines at all times.
• Any other reasonable duties as necessary.

JOB SPECIFICATION

Communication

• Support and communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating to enable us to be accessible to all.
• Anticipate barriers to communication and take action to improve communication.
• Communicate effectively with team members and act as an advocate when representing the patients and colleagues viewpoints to others

Delivering a quality service

• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Assess own performance through self and peer review, benchmarking, and formal evaluation (e.g., appraisals).
• Participate in the maintenance of quality governance systems and processes across the organisation.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Support and participate in shared learning across the practice and wider organisation.
• Participate in the management, review, and identify learning from patient complaints, incidents and near-miss events utilising a structured framework (e.g., root-cause analysis)
• Understand own role and scope in the organisation and identify how this may develop over time.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working in team activities that create opportunities to improve patient care.

Management of risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health (including infection control), safety and security legislation, and practice policies, procedures and guidelines.
• Undertake mandatory and statutory training.
• Use technology as an aid to management in planning, implementation, and monitoring, presenting, and communicating information Understand own and others responsibility to the individual organisation regarding the Freedom of Information Act
• Learning and development
• Disseminate learning and information gained to other team members to share good practice and inform others about current and future developments.
• Assess own learning needs and undertake learning as appropriate.
• Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Equality and diversity

• Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.
• Enable others to promote equality and diversity in a non-discriminatory culture.
• Support people who need assistance in exercising their rights
• Act as a role model in good practice relating to equality and diversity.
• Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.

This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post and must demonstrate flexibility.

Job Type: Full time

Salary: Depending on experience.

• On-site parking
• Sick pay

Job responsibilities

Full job description

JOB DESCRIPTION & PERSON SPECIFICATION

General Information

JOB TITLE: Medical Receptionist

GRADE: as agreed

HOURS: 37.5 hours per week

DEPARTMENT: Reception

ABOUT Fenham Hall Medical Group- (GP Surgery, 5 partners and 10,500 service-users/patients).

You must have experience in a customer care environment, ideally medical and have energy, enthusiasm and be self-motivated with excellent communication skills.

Our vision

We aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred.

Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Main Duties:

Maintaining a positive and consistent can-do attitude, treating everyone with dignity and respect

Directing enquiries to the appropriate people and understanding the callers' expectations through effective questioning

Handling difficult situations in a calm and professional manner

Processing mail/email/eConsult

Team player in multiskilling programme and all rotas

Scanning, filing letters and records.

Flexibility in covering for sickness and holidays.

following protocols

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise people's needs for alternative methods of communication and respond accordingly.

Keep accurate records.

Aware of practice policies and keep self-updated with change.

Responsible to carrying out duties directed by clinicians or management.

Keeping up to speed with changes implemented within the practice.

Attend relevant meetings.

Responsible for keeping training evaluation up to date.

Responsible for closing premises securely when required.

Produce your own annual personal development plan.

Responsibility toward Health and Safety at Work Act

Following Infection Control Procedures

General

• Input and extract information from Practice computer system (EMIS web).
• Observe Health & Safety Guidelines at all times.
• Any other reasonable duties as necessary.

JOB SPECIFICATION

Communication

• Support and communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating to enable us to be accessible to all.
• Anticipate barriers to communication and take action to improve communication.
• Communicate effectively with team members and act as an advocate when representing the patients and colleagues viewpoints to others

Delivering a quality service

• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Assess own performance through self and peer review, benchmarking, and formal evaluation (e.g., appraisals).
• Participate in the maintenance of quality governance systems and processes across the organisation.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Support and participate in shared learning across the practice and wider organisation.
• Participate in the management, review, and identify learning from patient complaints, incidents and near-miss events utilising a structured framework (e.g., root-cause analysis)
• Understand own role and scope in the organisation and identify how this may develop over time.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working in team activities that create opportunities to improve patient care.

Management of risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health (including infection control), safety and security legislation, and practice policies, procedures and guidelines.
• Undertake mandatory and statutory training.
• Use technology as an aid to management in planning, implementation, and monitoring, presenting, and communicating information Understand own and others responsibility to the individual organisation regarding the Freedom of Information Act
• Learning and development
• Disseminate learning and information gained to other team members to share good practice and inform others about current and future developments.
• Assess own learning needs and undertake learning as appropriate.
• Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Equality and diversity

• Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.
• Enable others to promote equality and diversity in a non-discriminatory culture.
• Support people who need assistance in exercising their rights
• Act as a role model in good practice relating to equality and diversity.
• Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.

This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post and must demonstrate flexibility.

Job Type: Full time

Salary: Depending on experience.

• On-site parking
• Sick pay

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Previous experience of a clinical system
• Able to deal with telephone enquiries
• Able to deal with face to face enquiries

Experience

• Previous experience of dealing with the general public
• Previous experience of working in a team environment
• Previous experience of a clinical system
• Able to deal with telephone & face to face enquiries

Job summary

We have a vacancy for a Medical Receptionist to join our friendly supportive team, doing a variety of work in our busy GP Practice.

They will provide a range of reception and administration duties using EMIS clinical system and Microsoft systems. Basic computer skills are essential.

We are looking for someone who has experience in a customer care environment, ideally medical and haveenergy, flexible, reliable and enthusiasm and be self-motivated with excellent communication skills.

This is an essential role, providing a welcoming friendly and professional service to our patients, staff and visitors, face to face or via the telephone.

any questions please email the Practice Manager c.ramsey@nhs.net.

Main duties of the job

You will work alongside Doctors, Advanced Nurse Practitioner, Pharmacist, Practice Nurses, Health Care Assistants, other administrative staff and the Newcastle inner West Primary Care Network staff. Tasks will include dealing with patient queries both face to face and on the telephone, taking prescription requests, updating patient records, liaising with doctors on patient queries, reception work, telephone answering, booking patient appointments and general clerical duties.

About us

Fenham Hall Medical Group is a busy GP Practice with 8 Doctors, 1 Advanced Nurse Practitioner, 2 Pharmacists, 2 Practice nurses & 2 Health care Assistants.the Clinical staff are supported by the Practice Manager,Assistant Practice Manager & 10 Administrative staff.

Our extended team consist of Mental health works, Social prescribers, physiotherapy & dietitian.

we are a teaching practice and host GP Registrars, Foundation level 2 Doctors & medical students.

our current patient list size is 10,502,the surgery is on a local bus route with parking.

we use EMIS clinical system , our last CQC rating was good.

Our vision is :

We aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred.

Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Date posted

05 December 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time,Flexible working

Reference number

A0865-24-0001

Job locations

Fenham Hall Drive

Newcastle Upon Tyne

NE4 9XD

Job description

Job responsibilities

Full job description

JOB DESCRIPTION & PERSON SPECIFICATION

General Information

JOB TITLE: Medical Receptionist

GRADE: as agreed

HOURS: 37.5 hours per week

DEPARTMENT: Reception

ABOUT Fenham Hall Medical Group- (GP Surgery, 5 partners and 10,500 service-users/patients).

You must have experience in a customer care environment, ideally medical and have energy, enthusiasm and be self-motivated with excellent communication skills.

Our vision

We aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred.

Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Main Duties:

Maintaining a positive and consistent can-do attitude, treating everyone with dignity and respect

Directing enquiries to the appropriate people and understanding the callers' expectations through effective questioning

Handling difficult situations in a calm and professional manner

Processing mail/email/eConsult

Team player in multiskilling programme and all rotas

Scanning, filing letters and records.

Flexibility in covering for sickness and holidays.

following protocols

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise people's needs for alternative methods of communication and respond accordingly.

Keep accurate records.

Aware of practice policies and keep self-updated with change.

Responsible to carrying out duties directed by clinicians or management.

Keeping up to speed with changes implemented within the practice.

Attend relevant meetings.

Responsible for keeping training evaluation up to date.

Responsible for closing premises securely when required.

Produce your own annual personal development plan.

Responsibility toward Health and Safety at Work Act

Following Infection Control Procedures

General

• Input and extract information from Practice computer system (EMIS web).
• Observe Health & Safety Guidelines at all times.
• Any other reasonable duties as necessary.

JOB SPECIFICATION

Communication

• Support and communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating to enable us to be accessible to all.
• Anticipate barriers to communication and take action to improve communication.
• Communicate effectively with team members and act as an advocate when representing the patients and colleagues viewpoints to others

Delivering a quality service

• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Assess own performance through self and peer review, benchmarking, and formal evaluation (e.g., appraisals).
• Participate in the maintenance of quality governance systems and processes across the organisation.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Support and participate in shared learning across the practice and wider organisation.
• Participate in the management, review, and identify learning from patient complaints, incidents and near-miss events utilising a structured framework (e.g., root-cause analysis)

Team working

• Understand own role and scope in the organisation and identify how this may develop over time.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working in team activities that create opportunities to improve patient care.

Management of risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health (including infection control), safety and security legislation, and practice policies, procedures and guidelines.
• Undertake mandatory and statutory training.

Utilising information

• Use technology as an aid to management in planning, implementation, and monitoring, presenting, and communicating information Understand own and others responsibility to the individual organisation regarding the Freedom of Information Act
• Learning and development
• Disseminate learning and information gained to other team members to share good practice and inform others about current and future developments.
• Assess own learning needs and undertake learning as appropriate.
• Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Equality and diversity

• Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.
• Enable others to promote equality and diversity in a non-discriminatory culture.
• Support people who need assistance in exercising their rights
• Act as a role model in good practice relating to equality and diversity.
• Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.

This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post and must demonstrate flexibility.

Job Type: Full time

Salary: Depending on experience.

Benefits:

• NHS Pension
• On-site parking
• Sick pay

Job responsibilities

Full job description

JOB DESCRIPTION & PERSON SPECIFICATION

General Information

JOB TITLE: Medical Receptionist

GRADE: as agreed

HOURS: 37.5 hours per week

DEPARTMENT: Reception

ABOUT Fenham Hall Medical Group- (GP Surgery, 5 partners and 10,500 service-users/patients).

You must have experience in a customer care environment, ideally medical and have energy, enthusiasm and be self-motivated with excellent communication skills.

Our vision

We aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred.

Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Main Duties:

Maintaining a positive and consistent can-do attitude, treating everyone with dignity and respect

Directing enquiries to the appropriate people and understanding the callers' expectations through effective questioning

Handling difficult situations in a calm and professional manner

Processing mail/email/eConsult

Team player in multiskilling programme and all rotas

Scanning, filing letters and records.

Flexibility in covering for sickness and holidays.

following protocols

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise people's needs for alternative methods of communication and respond accordingly.

Keep accurate records.

Aware of practice policies and keep self-updated with change.

Responsible to carrying out duties directed by clinicians or management.

Keeping up to speed with changes implemented within the practice.

Attend relevant meetings.

Responsible for keeping training evaluation up to date.

Responsible for closing premises securely when required.

Produce your own annual personal development plan.

Responsibility toward Health and Safety at Work Act

Following Infection Control Procedures

General

• Input and extract information from Practice computer system (EMIS web).
• Observe Health & Safety Guidelines at all times.
• Any other reasonable duties as necessary.

JOB SPECIFICATION

Communication

• Support and communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating to enable us to be accessible to all.
• Anticipate barriers to communication and take action to improve communication.
• Communicate effectively with team members and act as an advocate when representing the patients and colleagues viewpoints to others

Delivering a quality service

• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Assess own performance through self and peer review, benchmarking, and formal evaluation (e.g., appraisals).
• Participate in the maintenance of quality governance systems and processes across the organisation.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Support and participate in shared learning across the practice and wider organisation.
• Participate in the management, review, and identify learning from patient complaints, incidents and near-miss events utilising a structured framework (e.g., root-cause analysis)

Team working

• Understand own role and scope in the organisation and identify how this may develop over time.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working in team activities that create opportunities to improve patient care.

Management of risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health (including infection control), safety and security legislation, and practice policies, procedures and guidelines.
• Undertake mandatory and statutory training.

Utilising information

• Use technology as an aid to management in planning, implementation, and monitoring, presenting, and communicating information Understand own and others responsibility to the individual organisation regarding the Freedom of Information Act
• Learning and development
• Disseminate learning and information gained to other team members to share good practice and inform others about current and future developments.
• Assess own learning needs and undertake learning as appropriate.
• Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Equality and diversity

• Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.
• Enable others to promote equality and diversity in a non-discriminatory culture.
• Support people who need assistance in exercising their rights
• Act as a role model in good practice relating to equality and diversity.
• Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.

This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post and must demonstrate flexibility.

Job Type: Full time

Salary: Depending on experience.

Benefits:

• NHS Pension
• On-site parking
• Sick pay

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Previous experience of a clinical system
• Previous general practice experience
• Able to deal with telephone enquiries
• Able to deal with face to face enquiries

Experience

Essential

• Previous experience of dealing with the general public
• Previous experience of working in a team environment

Desirable

• Previous experience of a clinical system
• Previous general practice experience
• Able to deal with telephone & face to face enquiries

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Previous experience of a clinical system
• Previous general practice experience
• Able to deal with telephone enquiries
• Able to deal with face to face enquiries

Experience

Essential

• Previous experience of dealing with the general public
• Previous experience of working in a team environment

Desirable

• Previous experience of a clinical system
• Previous general practice experience
• Able to deal with telephone & face to face enquiries

UK Registration

Applicants must have current UK professional registration. For further information please seeNHS Careers website (opens in a new window).

UK Registration

Applicants must have current UK professional registration. For further information please seeNHS Careers website (opens in a new window).

Employer details

Employer name

Fenham Hall Medical Group

Address

Fenham Hall Drive

Newcastle Upon Tyne

NE4 9XD

Employer's website

https://www.fenhamhallmedicalgroup.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Fenham Hall Medical Group

Address

Fenham Hall Drive

Newcastle Upon Tyne

NE4 9XD

Employer's website

https://www.fenhamhallmedicalgroup.nhs.uk/ (Opens in a new tab)