Medical Receptionist

Join Our Friendly Team as a GP Medical Receptionist!

Are you an enthusiastic, supportive, and adaptable individual looking to make a difference in a patient-focused environment? We are seeking a Full-Time Medical Receptionist to join our team, working 37.5 hours per week. The role includes shifts from Monday to Friday (10:30 AM- 18:30 PM) and one in every four/five Saturdays (9:30 AM - 12:30 PM) on a shared rota system.

Main Duties of the Job

As a Medical Receptionist, you will be responsible for a variety of tasks to support both clinical and administrative operations.

About Us

We are a busy, proactive, teaching practice with a commitment to providing our diverse patient population with excellent quality care. Our very friendly team consists of 5 GPs, a Practice Pharmacist, 2 Practice Nurses, a Nursing Associate, and 12 Administrative staff.

Job Responsibilities

• Greeting and directing patients with professionalism and care.
• Managing the appointment system effectively.
• Processing and managing patient information with discretion and accuracy.
• Assisting patients with queries in person, by phone, and via email.
• Providing general office support such as filing, data entry, and handling correspondence.
• Assisting clinicians with administrative tasks, including managing paperwork and maintaining consultation rooms to infection control standards.
• Ensuring compliance with confidentiality policies and data protection regulations.
• Adhering to practice protocols and procedures.

Health & Safety: You will contribute to promoting and maintaining health, safety, and security as outlined in the practice's Health & Safety Policy.

Equality & Diversity: You will support the equality, diversity, and rights of patients, carers, and colleagues.

Training & Development: As part of your role, you will actively participate in training programs to enhance your skills and contribute to the practice's success.

Person Specification

Qualifications

• Excellent IT skills, including proficiency in Microsoft Outlook and Word.
• GCSEs (or equivalent) at Grade A-C in English and Maths.

Experience

• Prior experience with the EMIS clinical system is essential.
• Experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.